Position Title: Customer Service Rep – Int
Location (City, State): Memphis, TN
Application Posting: April 16, 2014
Application Deadline: April 22, 2014
Requisition Number: 14002040
Provide superior customer service to internal and external customers.
Cross functional communication with Sales, Finance, Transportation, Operations and other support areas regarding specific customer requirements.
Demonstrate strong communication skills and the ability to interact with customers, Sales and Brokers/Vendors regarding order placement, samples, special orders, billing, credits, Will Call, etc.
Answer customer calls in a polite, positive and professional manner.
Strong problem solving skills to resolve all customer complaints and bring desired results.
Build strong partnerships with customers and Sales.
Investigate any billing discrepancies and resolve issues.
Team collaboration and strive to attain company goals with peers, management and other support areas.
Consistently works toward a high standard of accuracy and excellence.
Demonstrate enthusiasm and eagerness to exceed job expectations.
Ability to multi task and meet required deadlines.
Handle heavy phone and email communications.
Set priorities in daily job activities and work with little supervision.
Work closely with Transportation and Operations to achieve customer satisfaction.
Contact customers to announce promotions or other selling opportunities such as slow moving items, close-out items and/or special buys.
Provide internal vacation coverage for Sales and weekend coverage.
Participate in special projects or other assigned task directed by management.
KEY ATTRIBUTES OF SUCCESSFUL CANDIDATES
· Self Starter
· Positive Attitude
· Results Oriented
· Team Player
· Strong Verbal and Written Communication Skills
· Ability to Prioritize Daily Activities
· Multi Task
· Time Management Skills
· Change Management Skills
· ‘Can Do’ Attitude
· Computer Skills
· Flexible work schedule to work overtime if necessary
· Detail oriented
Education/Training: High School diploma or equivalent required; College degree preferred.
Related Experience: At least three (3) years of previous customer service experience in a call center or escalation setting required; outside sales support experience preferred; foodservice/distribution experience preferred.
Knowledge/Skills/Abilities: Strong computer skills / aptitudes in applications including, but not limited to, Microsoft Excel, Word, and Outlook; AS400 or SAP order entry system a plus; type 45+ wpm; 7,500+ kspm calculator; strong verbal communication and interpersonal skills; strong problem resolution ability required; candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products: must also be able to process multiple issues simultaneously, driving them to successful resolution.
Eligibility for Application – Internal Applicants
All regular full-time employees must meet the criteria below to be eligible to apply for posted openings.
1. Have a satisfactory (no current performance improvement plan) performance record;
2. Have a satisfactory (no current disciplinary action) attendance record;
3. Possess the advertised minimum qualifications for the job opening;
4. Possess continuous Company service as noted:
- Exempt – employed in current position a minimum of 12 months
- Non-exempt & hourly – employed in current position a minimum of 6 months
- If applying for Driver in Training Program, employee must meet minimum requirement of 1 year experience as a Selector
Eligible employees who wish to apply for a posted position must attach a signed Manager Evaluation Form with his/her application in Taleo by the Closing Date specified on the job posting. The signed Manager Evaluation Form acknowledges the manager’s awareness that the employee is submitting his/her name as an applicant.
All internal applicants for a posted position will be considered on the basis of their qualifications and ability to perform the job successfully. Internal candidates who are not selected will be notified by Human Resources.
Internal Associates: If interested, go to www.usfoods.com to apply.