Daily Archives: July 15, 2016

MIFA – Housing Advocate and Driver


Job title: Family Housing Advocate (FHA)              Reports To: HPRP Program Manager

Compensation level: Professional C    exempt                              Full-time: 40 hrs. wk                   

Opening date: July 12, 2016    Closing date:  July 20, 2016

To apply

Mail or forward resume or application to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. prior to the closing date.  No phone calls, please.

Position Summary

The Family Housing Advocate assists families in attaining and retaining permanent housing through Rapid Rehousing services.  This includes assisting families to obtain client-choice housing that meets the family’s needs, conducting the HQS inspection, developing relationships with landlords, and working closely with community resources to connect families to supportive services.


  1. Bachelor degree required in Social Work, Behavioral Science, or related area of social service
  2. Three years’ experience working with low income and/or homeless families in a supportive relationship
  3. Proficient operating communication systems (computers, email, laptops, telephone, faxes,  scanners, and presentation equipment.), Microsoft Office: Word, Excel, and various database systems

Major Responsibility and Related Tasks

Assist families with permanent housing attainment and retention, working with families in their home to meet or exceed the Continuum of Care goal of 85% housing stability at 12 months.

Assist all eligible families referred through the Central Intake, emergency shelters or on the street with the RRH application process, housing location, and retention

  1. Work to build strong relationships with leasing landlords
  2. Act as the direct liaison with management of rental properties; mediate acceptable rental and payment terms for the tenant
  3. Perform HQS and lead paint inspections of all RRH rental assistance units; re-inspection of failed property as reasonable
  4. Preform property tax checks, property ownership verification, and rent reasonableness determinations for all units
  5. Complete all inspections and documentation in the established time frame
  6. Identify barriers to retention of permanent housing with families and assist them in developing a plan to remediate barriers to the extent possible
  7. Coach families on how to be a lawful tenant (adhere to lease agreement, paying rent etc.) so not to lose housing
  8. Document contacts and conduct at least one monthly home visit during assistance period
  9. Document progress and case notes in HMIS and/or CoactionNet as applicable
  10. Support families in gaining and maintaining employment to meet or exceed the Continuum ofCare goal of 45% of clients with earned income.
  11. Coach and support families in finding employment by determining needs and skills, and assist in addressing barriers to employment
  12. Refer families to job readiness workshops and other services as needed
  13. Counsel and guide families in developing a working plan for financial independence
  14. Assist families with developing a household budget
  15. Assist families with credit checks and resolving credit issues
  16. Meet or exceed the CoC goal of 84%of families accessing mainstream benefits
  17. Source and refer children and families for appropriate services
  18. Assist parents in finding resources for needed children’s services
  19. Identity and verify that all children and youth receive appropriate benefits and services such as Head Start and Families First
  20. Advocate that children are able to continue to attend their school of origin, and receive appropriate educational resources for homeless children

Other Responsibilities

  1. Maintain knowledge of community services by networking, with a goal of maximizing external collaborations to deepen program imp
  2. Maintain accurate, complete client records in the hardcopy file, and in any required database(s).
  3. Assist with reports, audits or other reviews as needed.
  4. Prioritize duties, and maintain a flexible schedule including evenings and weekends to accommodate families’ needs
  5. Assist in identifying ways to engage volunteers to increase program efficiency and imp
  6. Maintain the utmost client confidentiality at all time Attend and actively participate in Housing team and staffing meetings, as well as other MIFA meetings as needed.
  7. Work as an engaged member of the Housing team to continually explore and implement best practices for services for homeless families.
  8. Cover the caseload if the other FHA is absent.
  9. Experience in managing a large caseload, while balancing multiple priorities
  10. Ability to provide compassionate and supportive services, while maintaining a professional balance and allowing for family self-determinatio
  11. Experience and ability to monitor, document, report, and track resident’s progress
  12. Knowledge of the requirements of the HEARTH Act and RHH; and ability to stay abreast of federal, state and local issues of homelessness
  13. Knowledge of best practice case management methods; (Trauma Informed; Strength Based; Vandenberg Wraparound) preferred.
  14. Knowledge of or willingness to learn HQS inspection process
  15. Ability to work with limited supervision; frequent field work in low income communities and/or high crime areas is required
  16. Strong interpersonal skills to motivate and support families, volunteers, and coworkers
  17. Ability to welcome and respect people of diverse ages, races, household composition and persons in crisis
  18. Ability to be flexible and adaptive to the changing day to day/hour to hour demands of the program
  19. Ability to use emails various data bases and Social Networking skills to communicate
  20. Ability to demonstrate individual initiative to organize projects
  21. Ability to handle client and donor information confidentially and discreet
  22. Access to adequately insured automobile and valid driver’s license

Supervisory Responsibilities N/A

Reports to:  HPRP Program Manager; Full-time (40 hours per week)/Exempt Starting Rate $16.50 -$18.50 per hour 

Physical Demands and Work Environment listed below.




Job title: Transit Driver                                              Reports to: Transit Program Manager 

Compensation level: Service C                                  Full-time: 40 hrs. wk. exempt                            Opening date: July 12, 2016     Closing date:  July 20, 2016

To apply

Mail or forward resume or application to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. prior to the closing date.  No phone calls, please.


  1. High School Diploma or GED equivalent.
  2. Six months experience working in a transportation or social service environment.
  3. Possession of Tennessee Commercial Driver’s License with P Endorsement (DOT Physical required by Department of Transportation).

Major Responsibility and Related Activities

  1. Major Responsibilities: Provide client transportation to and from various appointments. This may include doctor appointments, grocery shopping, and activities to support and maintain other self-sufficiency.
  2. Drive a vehicle that is consistent with qualifications of your driver’s license
  3. Provide safe and reliable transportation for MIFA clients
  4. Assist Wheelchair or Ambulatory Clients
  5. Manage the operation of vehicles that is Wheelchair lift equipped
  6. Provide door-to-door, courteous, and professional service to clients
  7. Major Responsibilities: Collect and report collections of daily transit donations and mileage.
  8. Follow MIFA Transit Donation Procedure properly when handling donations
  9. Keep accurate records of mileage logs and units of service
  10. Report all maintenance needs to Transit Manager immediately
  11. Keep MIFA vehicle full of fuel so clients will be transported on time
  12. Report all accidents and incidents to Dispatcher immediately upon occurrence
  13. Maintain safety and order on MIFA vehicle at all times
  14. Fill out Vehicle Inspection Report and Mileage Logs daily and report any problems to the Fleet Assistant or Transit Director
  15. Maintain a professional/customer service attitude at all times

Other Job Tasks

  1. Ability to welcome and respect people of diverse ages, races, with sensitivity to civic & cultural issues.
  2. Ability to read a map book, schedule and to follow directions.
  3. Ability to operate wheelchair lift equipped vehicles and to assist clients who use wheelchairs.
  4. Ability to communicate effectively with staff and clients.
  5. Knowledge of Shelby County.
  6. Ability to keep accurate records such as Mileage Logs, Timesheets, Schedule, etc.
  7. Ability to lift 75 pounds.
  8. Other duties assigned to meet goals of the department.

Supervisory Responsibilities   N/A

Reports to: Transit Program Manager, Part-Time (25 hours per week)/ Non-Exempt Starting Rate $11.25 per hour

Physical Demands and Work Environment for both positions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period:  Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.

Our vision: Uniting the community through service.
Our mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs.

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