MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.
Job title: Family Housing Advocate (FHA) Reports To: HPRP Program Manager
Compensation level: Professional C
Full-time: 40 hrs. wk Exempt
Opening date: December 14, 2016
Closing date: December 27, 2016
The Family Housing Advocate assists families in attaining and retaining permanent housing through Rapid Rehousing services. This includes assisting families to obtain client-choice housing that meets the family’s needs, conducting the HQS inspection, developing relationships with landlords, and working closely with community resources to connect families to supportive services.
- Bachelor degree required in Social Work, Behavioral Science, or related area of social service
- Three years’ experience working with low income and/or homeless families in a supportive relationship
- Proficient operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment.), Microsoft Office: Word, Excel, and various database systems
Major Responsibility and Related Tasks
1. Assist families with permanent housing attainment and retention, working with families in their home to meet or exceed the Continuum of Care goal of 85% housing stability at 12 months.
- Assist all eligible families referred through the Central Intake, emergency shelters or on the street with the RRH application process, housing location, and retention
- Work to build strong relationships with leasing landlords
- Act as the direct liaison with management of rental properties; mediate acceptable rental and payment terms for the tenant
- Perform HQS and lead paint inspections of all RRH rental assistance units; re-inspection of failed property as reasonable
- Perform property tax checks, property ownership verification, and rent reasonableness determinations for all units
- Complete all inspections and documentation in the established time frame
- Identify barriers to retention of permanent housing with families and assist them in developing a plan to remediate barriers to the extent possible
- Coach families on how to be a lawful tenant (adhere to lease agreement, paying rent etc.) so not to lose housing
- Document contacts and conduct at least one monthly home visit during assistance period
- Document progress and case notes in HMIS and/or CoactionNet as applicable
2. Support families in gaining and maintaining employment to meet or exceed the Continuum of Care goal of 45% of clients with earned income.
- Coach and support families in finding employment by determining needs and skills, and assist in addressing barriers to employment
- Refer families to job readiness workshops and other services as needed
3. Counsel and guide families in developing a working plan for financial independence
- Assist families with developing a household budget
- Assist families with credit checks and resolving credit issues
- Meet or exceed the CoC goal of 84%of families accessing mainstream benefits
4. Source and refer children and families for appropriate services
- Assist parents in finding resources for needed children’s services
- Identity and verify that all children and youth receive appropriate benefits and services such as Head Start and Families First
- Advocate that children are able to continue to attend their school of origin, and receive appropriate educational resources for homeless children
- Maintain knowledge of community services by networking, with a goal of maximizing external collaborations to deepen program imp
- Maintain accurate, complete client records in the hardcopy file, and in any required database(s).
- Assist with reports, audits or other reviews as needed.
- Prioritize duties, and maintain a flexible schedule including evenings and weekends to accommodate families’ needs
- Assist in identifying ways to engage volunteers to increase program efficiency and imp
- Maintain the utmost client confidentiality at all time Attend and actively participate in Housing team and staffing meetings, as well as other MIFA meetings as needed.
- Work as an engaged member of the Housing team to continually explore and implement best practices for services for homeless families.
- Cover the caseload if the other FHA is absent.
- Experience in managing a large caseload, while balancing multiple priorities
- Ability to provide compassionate and supportive services, while maintaining a professional balance and allowing for family self-determination
- Experience and ability to monitor, document, report, and track resident’s progress
- Knowledge of the requirements of the HEARTH Act and RHH; and ability to stay abreast of federal, state and local issues of homelessness
- Knowledge of best practice case management methods; (Trauma Informed; Strength Based; Vandenberg Wraparound) preferred.
- Knowledge of or willingness to learn HQS inspection process
- Ability to work with limited supervision; frequent field work in low income communities and/or high crime areas is required
- Strong interpersonal skills to motivate and support families, volunteers, and coworkers
- Ability to welcome and respect people of diverse ages, races, household compositions and persons in crisis
- Ability to be flexible and adaptive to the changing day to day/hour to hour demands of the program
- Ability to use emails various data bases and Social Networking skills to communicate
- Ability to demonstrate individual initiative to organize projects
- Ability to handle client and donor information confidentially and discreetly.
- Access to adequately insured automobile and valid driver’s license
Supervisory Responsibilities: N/A
Reports to: HPRP Program Manager; Full-time (40 hours per week)/Exempt Starting Rate $16.50 -$18.50 per hour
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision.
Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.
MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period: Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.
MIFA employment guidelines
MIFA is an equal opportunity employer.
MIFA is a non-smoking facility.
Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.
Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.
Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.
Mail or forward resume or application to MIFA Human Resources, 910 Vance Ave, Memphis, TN 38126 or email to firstname.lastname@example.org. prior to the closing date. No phone calls, please.