City of Memphis Job Openings

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Job Postings as of 01/06/2017

Apply online at https://www.governmentjobs.com/careers/memphistn

  • Social Media Recruitment Coordinator – 1 opening
    • Memphis, TN
    • Civil Service – $42,966.56 – $65,312.00 annually
    • Category:  Professional

Works under the direction of the Talent Management Recruitment Supervisor in coordinating Employment and Human Resources policies and procedures related to selection and placement using social media platforms. Creates, edits, and drafts job postings for various social media channels. Maintains and updates the division’s website and communication outlets. Identifies appropriate social media channels that best serve the division’s business needs and objectives by tailoring posting information. Monitors social networking sites including Facebook, LinkedIn, Indeed, and other similar sites to ensure content information is updated. Tracks social media content with the goal of connecting and engaging with the current and potential City of Memphis employees. Ensures all social media content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for search and user experience in all channels. Collaborates with cross-functional service centers in developing recruitment plans to leverage social media space and efforts with other support staff to ensure job posting content is updated. Coordinates all facets of the hiring process to include evaluating, assisting management with creation of competency-based assessments, and notifying applicants at various stages of the process until position is filled. Tracks performance of various social media initiatives and develops changes to improve results. Makes job offers to selected applicants involving determining appropriate rate of pay according to H.R. Policy or consulting with Compensation. Researches and prepares reports using various software applications. Responds to all questions/inquiries concerning the status of assigned jobs and special projects. Conducts training related to employment/selection and testing policies and procedures as needed. Makes recommendations to management concerning recruitment efforts to increase qualified applicant pool and testing measures necessary to evaluate candidates. Maintains and updates applicant database, which includes inputting resumes, generating response letters and developing applicant-tracking reports. Participates in recruitment efforts including traveling to schools, career fairs, etc.

  • Emergency Communications Administrator – 1 opening
    • Memphis, TN
    • Civil Service – $76,909.82 – $107,673.80 annually
    • Administration / Management

Works under the general direction of the Chief Operations Officer and Police Director to oversee all operations of the 24/7 Citywide 911 emergency call center.  Manages the delivery of federal, state, and local emergency management system operations requirements and maintenance of required certifications. Establishes and implements emergency communication operations policies and procedures with emphasis on customer care, quality management, workforce planning, recruiting, coaching and training.  Administers programs to ensure each call is answered timely and routed to the appropriate departments including Police, Fire, and EMS. Oversees performance metrics to include; call efficiency, low abandonment rate, staffing utilization, and acceptable turnover. Manages the maintenance and operations of various emergency communications equipment such as telephone system, computer aided dispatch system, PC work stations/software and the 911 calls database. Manages staff by establishing objectives as well as developing, coaching, motivating, and providing feedback to key operational and support team members who fill essential roles. Conducts coaching and performance appraisals to identify opportunities for corrective action, and to recognize and reward positive behaviors.  Communicates clearly all departmental strategies, directives, and best practices to drive attainment of Key Performance Indicators and to improve responses to emergency situations. Manages implementation of all program process changes in a timely manner and ensures minimal disruption of ongoing production operations. Meets call center financial objectives by estimating requirements, preparing annual operating and CIP budgets and forecasts, scheduling expenditures, analyzing variances, initiating corrective actions, and overseeing departmental contracts.  Prepares call center performance reports by collecting, analyzing, and summarizing data trends and statistics. Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system process improvement and quality assurance programs and installing upgrades.  Attends various public/civic meetings throughout the city by driving.

 

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