City of Memphis Job Opportunities

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Job Title: Resource Dispatch Operator – 4 openings in Fire Services

  • Job Type: Part-Time 
  • Salary:  $24.00 hourly
  • Closing date: 6/22/2017
  • Location:  Memphis, TN
  • Job number: 2017-00178

Works under the general supervision of a Watch Commander or other assigned supervisor in the Communications Service Center of Fire Services. Operates a telephone switchboard system, Telecommunications Device for the Deaf (TTY/TDD) system, computer-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide fire dispatcher services and information to the public. Assists Registered Nurse Operator with calls that have been triaged as non-emergent by Emergency Medical Dispatchers. Calls local resources to arrange for alternate care and set up appointments and transportation for non-emergent callers. Assists field providers with finding resources for patients that have called 911 but do not require treatment at an emergency room. Provides important information to Fire Services personnel and members of the public and maintains/updates various lists and electronic files to disseminate accurate and timely information as required upon request. Perform multiple, routine and complex dispatch task simultaneously. Responds calmly and effectively in emergency and stressful situations. Develops speed and accuracy in performing job duties and responsibilities, including operating radio consoles computer terminals and associate communication equipment. Promotes communication and coordinates work in a team environment with co-workers, other agencies department and the public, exercising strong customer service and group dynamic skills.

Job Title: Fire Alarm Operator I

  • Job Type: Civil Service
  • Salary: $34,664.76 annually
  • Closing date: 7/17/2017
  • Location:  Memphis, TN
  • Job number: 2017-00177

Works under the general supervision of a Watch Commander or other assigned supervisor in the Communications Service Center of Fire Services. Operates a telephone switchboard system, Telecommunications Device for the Deaf (TTY/TDD) system, computer-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide fire dispatcher services and information to the public. Receives calls, records information, and documents the nature of the call, location and time of call, description of emergency, and the name and phone number of the caller. Evaluates incoming requests, emergencies, and/or complaints to determine and employ appropriate responses and actions. Researches geographical information to assist responding Fire Services employees in identifying the correct locations of reported incidents. Asks scripted Emergency Medical Dispatch (EMD) questions based on type of emergency and advises caller of appropriate medical actions to take until medical personnel arrive on the scene. Advises Fire Service personnel and the general public of Memphis Fire Department’s procedures, resources, and legal restrictions and dispatches appropriate personnel to incidents by radio transmission. Monitors and responds to radio transmissions to maintain current status of Fire Services personnel. Provides important information to Fire Services personnel and members of the public and maintains/updates various lists and electronic files to disseminate accurate and timely information as required upon request.

Apply online by going to https://www.governmentjobs.com/careers/memphistn

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