The primary responsibilities of the FC Lead position in a Fulfillment Center are to carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Tasks include training Associates, assigning and directing work, addressing complaints and resolving problems.
KNOWLEDGE, SKILLS AND ABILITIES
Submit reports of all audits with recommendations for changes, implementation and enforcement to ensure continuous improvement.
Assist with documentation of all new or undocumented processes, policies and procedures of the FC.
Train Associates on new processes.
Assist in interfacing with other internal groups to meet and exceed customer requirements.
Assist the FC Staff to ensure compliance to all company rules, policies and guidelines.
Work overtime, as needed.
Understand and maintain WMS. Ability to understand and work with RF equipment.
Assure the safety and security of personnel and inventory.
Assist the FC Manager and Director of Fulfillment, as directed.
Have a working knowledge of each position in the department.
Coordinate with other departments on processes and procedures.
Proactively seek out improvements in processes.
Check and document the work of others according to established guidelines, as assigned.
Responsible for meeting all service level agreements.
Monitor Associates’ production standards.
To apply to this job, please visit http://radialcareers.force.com/careers/ts2__JobDetails?jobId=a0K61000005euBy&tSource=
For more information about Radial: https://www.radial.com/
Closing Date 09-30-2017
We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.
To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours.
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