MIFA Seeking Intake Assessment Specialist


Job Announcement:  Central Intake Assessment Specialist

Job title: Central Intake Assessment Specialist
Reports To: Central Intake Program Manager    

Compensation level: Professional C
Full-time: 40 hrs. wk. Non-Exempt

Opening date: October 6, 2017

Closing date: October 20, 2017

Position Summary

Provides screening and services for all homeless families seeking shelter and transitional housing via walk-in at MIFA Central Intake or though referrals by the Homeless Hotline. All applicants are interviewed and screened for eligibility; intake information is gathered; family mediations are conducted; and referrals are made to provide the most appropriate shelter placement for each family. Formerly homeless individuals are encouraged to apply.


  1. Bachelor’s degree in social service or related field
  2. One year of experience in a social service environment working with clients in housing or basic needs programs
  3. Highly proficient with using technology to serve clients, including operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment), Microsoft Office (Outlook, Word, Excel), and various database systems

Major Responsibility and Related Tasks

  1. Conduct intake assessments for families experiencing homelessness to determine homeless status, utilize diversion strategies to help families identify immediate resources and support systems, conduct housing mediation activities with family members and friends to determine alternative housing placement, and place literally homeless families in appropriate shelters, according to eligibility, need, shelter availability, and compliance.
    • Screen families in a prompt and compassionate manner, providing the most appropriate services possible
    • Help families solve non-housing problems as needed
    • Make appropriate and prompt referrals to other service providers
    • Document all client interactions in appropriate databases
    • Scan and copy all required supporting family documents, such as ID for all family members, proof of all income, etc.
    • Retrieve and respond to electronic written communication that include referrals and other information immediately
  2. Submit complete and accurate data reports as required by MIFA leadership and external funders.
    • Submit a daily emergency shelter inventory spreadsheet to Central Intake Manager, which will be distributed to shelter providers, housing partners and Homeless Hotline staff
    • Accurately and promptly enter all client data and program entry/exit into Coaction and HMIS database daily
    • Complete reports on all clients entered into shelters, and other services clients receive, to the Emergency Housing Partnership Committee of the Community Alliance for the Homeless
  3. Develop and maintain relationships with shelter providers to ensure appropriate services and shelter placement for our consumers
    • Communicate with shelter providers and other partners regularly
    • Check emails and phone messages daily
    • Contact shelters via email daily to check for availability and document
    • Ensure that all shelter beds are filled according to shelters guidelines
    • Coordinate shelter intake client appointment times with clients to ensure correct information is provided

Other Responsibilities

  • Demonstrate strong technology skills, including the ability to use technology for electronic filing of documents
  • Welcome and respect people of diverse ages, races, household compositions and persons in crisis
  • Handle client and donor information confidentially and discreetly
  • Prioritize workload, work independently, and demonstrate individual initiative
  • Ensure proper attention to detail in follow-up, paper work and case notes
  • Demonstrate effective problem-solving, decision-making and negotiation skills
  • Exercise flexibility when necessary with respect to addressing client needs
  • Work cooperatively with other members of the MIFA Emergency Services and Housing teams
  • Attend all meetings as required
  • Implement client de-escalation techniques as appropriate
  • Other duties as assigned

Supervisory Responsibilities


Reports to

Central Intake Program Manager; Full-Time (40 hours per week)/Non-Exempt Starting Rate per hour $17.00 -$19.26   

To apply

Mail or forward resume or application to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. prior to the closing date.  No phone calls, please.

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Filed under Clerical & Administrative, Job Listings, JobLINC, Non-Profit / Social Services

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