Job title: Family Housing Advocate
Reports to: Rapid Rehousing Program Manager
Compensation level: Professional C
Full-time: 40 hrs. wk. Non-Exempt
Opening date: October 11, 2017
Closing date: October 25, 2017
The Family Housing Advocate (FHA) assists literally homeless families enrolled in MIFA’s Rapid Rehousing program to obtain and retain permanent housing. FHAs conduct in-depth family assessments, connect families to supportive services, assist families in the search for housing that meets their needs, help families secure housing of their choice, conduct Housing Quality Standards inspections of prospective housing units, and develop and maintain relationships with landlords and other community resources.
- Bachelor’s degree in social service or related field
- Three years of case management experience in a social service environment working with clients in basic needs and/or safety net programs
- Proficient in using technology to serve clients, including operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment), Microsoft Office (Outlook, Word, Excel), and various database systems
Major Responsibility and Related Tasks
- Assist all eligible families with identifying, securing and retaining stable permanent housing
- Conduct in-depth intake assessment to help identify community resources and client needs
- Act as the direct liaison with management of rental properties; mediate acceptable rental and payment terms for the tenant
- Perform HQS and lead paint inspections of all RRH rental assistance units; re-inspection of failed property as reasonable
- Preform property tax checks, property ownership verification, and rent reasonableness determinations for all units
- Complete all inspections and documentation in the established time frame
- Identify barriers to retention of permanent housing with families and assist them in developing a plan to remediate barriers to the extent possible
- Coach families on how to be a lawful tenant (adhere to lease agreement, paying rent etc.) so not to lose housing
- Document contacts and conduct at least one monthly home visit during assistance period
- Document progress and case notes in HMIS and CoactionNet, as applicable
- Support families in gaining and maintaining employment
- Coach and support families in finding employment by determining needs and skills, and assist in addressing barriers to employment
- Refer families to employment resources, employment training resources, and job readiness resources
- Refer families to community and social service resources, as determined by specified family goals, and other services as needed
- Document referrals, progress and case notes in HMIS and CoactionNet, as applicable
- Counsel and guide families in developing a working plan for financial independence
- Assist families with developing a household budget
- Assist families with credit checks and resolving credit issues
- Source and refer children and families for appropriate services
- Assist parents in finding resources for needed children’s services
- Identity and verify that all children and youth receive appropriate benefits and services such as Head Start and Families First
- Advocate that children are able to continue to attend their school of origin, and receive appropriate educational resources for homeless children
- Welcome and respect people of diverse ages, races, household compositions and persons in crisis
- Handle client and donor information confidentially and discreetly
- Work with program manager to meet or exceed Continuum of Care Rapid Rehousing performance benchmarks
- Prioritize duties, and maintain a flexible schedule including evenings and weekends to accommodate families’ needs
- Demonstrate strong technology skills, including the ability to use technology for electronic filing of documents
- Demonstrate effective problem-solving, decision-making and negotiation skills
- Maintain accurate, complete client records in the hardcopy file, and in any required database(s). Ensure proper attention to detail in follow-up, paper work and case notes
- Assist with reports, audits or other reviews as needed
- Maintain knowledge of community services by networking, with a goal of maximizing external collaborations to deepen program impact
- Work to build strong relationships with leasing landlords
- Work as an engaged member of the housing team to continually explore and implement best practices for services for homeless families.
- Work cooperatively with other members of the MIFA Emergency Services and housing teams
- Attend all meetings as required.
- Other duties as assigned.
- Assist in identifying ways to engage volunteers to increase program efficiency and impact.
Rapid Rehousing Program Manager; Full-Time (40 hours per week)/Non-Exempt Starting Rate per hour $17.00 -$19.26
Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision.
Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.
MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period: Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.
MIFA employment guidelines
MIFA is an equal opportunity employer.
MIFA is a non-smoking facility.
Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.
Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.
Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.
Mail or forward resume or application to MIFA Human Resources, 910 Vance Ave, Memphis, TN 38126 or email to email@example.com. prior to the closing date. No phone calls, please.