The Peabody Hiring for Lobby Bar Manager

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Company: The Peabody

Position: Lobby Bar Manager

 

WORK ENVIRONMENT:

Beverage outlet, service areas and Banquets.

Job involves working:

  • under variable temperature conditions.
  • under variable noise levels.
  • outdoors/indoors.
  • around fumes and/or odor hazards.
  • around dust.
  • around chemicals.

 

KEY RELATIONSHIPS:

Internal:

Staff in Beverage, Kitchen/Stewarding, Restaurant, Front Desk, Housekeeping and Engineering.

External:

Hotel guests/visitors, vendors and contractors. CNS Health Inspector, Pest Control.

Job Functions

  1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  2. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy.
  4. Maintain positive guest relations at all times.
  5. Be familiar with all hotel services/features in order to respond to guest inquiries accurately.
  6. Resolve guest complaints, ensuring guest satisfaction.
  7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  8. Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
  9. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  10. Maintain complete knowledge of designated glassware and garnishes for each drink.

Requirements

Essential:

  1. Fluency in English, both verbal and written.
  2. Provide legible communication and directions.
  3. Compute basic arithmetic.
  4. Food handling certification within 60 days.
  5. Minimum 18 years of age to serve alcoholic beverages.
  6. Ability to:
    • perform job functions with attention to detail,  speed and accuracy.
    • prioritize, organize and follow up.
    • be a clear thinker, remaining calm and resolving problems using good judgment.
    • follow directions thoroughly.
    • understand guests’ service needs.
    • work cohesively with associates as part of a team.
    • work with minimal supervision.
    • maintain confidentiality of guest and associate information and pertinent hotel data.
    • ascertain departmental training needs and provide such training
    • direct performance of staff and follow up with corrections when needed.
    • satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
    • maintain regular and punctual attendance.
    • adhere to Peabody grooming standards.
    • exemplify Peabody Service Excellence®.
  7. Knowledge of various drink recipes and beverage service standards.
  8. Experience in cash handling.
  9. Perform Bartender/Server duties when needed.

Desirable:

  1. High school graduate or equivalent vocational training certificate, some college.
  2. Previous experience as a bartender.
  3. Experience with computers, calculators or word processors.
  4. Ability to suggestively sell.
  5. Ability to input and access information in the property management system/point of sale system/computers.
  6. Previous guest relations training.
  7. Certification of previous training in liquor, wine, and food service.
  8. Certification in CPR.
  9. Able to input purchases, transfers and cost in IP system.
  10. Participate in scheduling and payroll functions.
  11. Food handling managers card within 60 days.

PHYSICAL ABILITIES

Essential:

  1. Exert physical effort in transporting up to 300 pounds.
  2. Endure various physical movements throughout the work areas and move freely.
  3. Reach forearm above head.

 

For more information or to apply, click http://www.peabodyhotelsandresorts.com/careers/

 

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Filed under Hotels & Hospitality, Job Listings, JobLINC, Management, Trainer, Manager, Lead, Supervisor

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