MIFA Job Announcements




Operations Director, MIFA Meals on Wheels

Digital Marketing Specialists

Two Meals Drivers

Homeless Hotline Service Representative

To apply for these jobs:

Mail or forward resume or application to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. prior to the closing date.  No phone calls, please.    


Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

 Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period:  Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines

MIFA is an equal opportunity employer.
MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.


Job title:  Operations Director Meals on Wheels (MOW)
Reports to:  VP of Senior Programs  
Compensation level:  Supervisory D
Full-time: 40 hrs. wk. Exempt

Opening date: February 22, 2018
Closing date: March 8, 2018    

 Position Summary

Manage the Meals on Wheels (MOW) food production and delivery mechanisms and systems including multi-level staff supervision and staff training. This position is responsible for day-to-day administrative multi task functioning of the nutrition service program, high level volunteer retention and coordination; and delivery operations including 20+ MOW drivers.


  1. Bachelor’s degree
  2. Food Certification or Licensed Dietitian in the state of TN.
  3. Five years’ experience in managing and supervising personnel
  4. Two years’ experience in nutrition compliance or some combination of food service.
  5. Two years’ experience in coordinating volunteer activities or high touch experience with customer service
  6. Two years’ experience with delivery operations or with experience routing/delivery designs, preferred
  7. Proficient operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment.), Microsoft Office: Word, Excel, and various database systems

 Major Responsibility and Related Tasks

1.       Manage the day to day operational and delivery components of the Meals on Wheels Home Delivered and Congregate Nutrition, (including No Hungry Senior/NHS) food and delivery to ensure compliance with federal, state and local rules and regulations.

a.       Ensure that all nutrition, food safety, production, procurement, and food service delivery of the Congregate, Home Delivered Nutrition, and NHS programs are in compliance with applicable regulations.

b.      Work with Bateman (contractor) corporate staff, MIFA kitchen manager and MIFA registered dietitian on quarterly menu planning, review and submission to ACMS.

c.       Provide adequate planning to ensure successful implementation of special events (team events, holiday events, emergency meal delivery schedules, etc.)

d.      Ensure MIFA-owned kitchen equipment is in working order, scheduling maintenance and/or repair visits as needed with vendors.

e.       Assist Bateman on any issues related to their equipment.

f.        Collaborate with MIFA’s Registered Dietician consultant and Nutrition Service vendors to ensure that internal and external program goals and objectives are achieved.

g.      Manage all operational functions such as billing and routing.

h.      In conjunction with the Program Director, perform internal audits of Food Service vendors, Congregate and Home Delivered Meal operations to insure compliance with federal, state and local rules and requirements.

i.        Work with the MIFA Meals volunteer committee to evaluate and develop action plans to eliminate gaps in volunteers needed for daily meal delivery.

j.         Work with the MIFA senior tech committee to explore and lead the efforts to increase efficiencies and effectiveness through technology, namely utilizing the routing board and mobile app.

k.      Work hand-in-hand with the MOW Program Director to ensure seamless daily operations, food delivery, compliance, reporting, supervision, and communication of services.

2.       Supervise, direct, and evaluate the performance the Volunteer Supervisor, Nutrition Packout Supervisor, and registered dietician consultant.

a.      Develop and implement effective communication and follow-up systems within the Meals department, other MIFA departments and the general public (ongoing).

b.      Provide training for staff to enhance their understanding of the program and their skills.

c.       Supervise assigned staff; insure that they work as a team and receive appropriate support and encouragement.

d.      Be a positive model of effective leadership.

e.       Plan and lead program staffing and planning meetings as necessary.

f.        Communicate announcements, updates, or other messages effectively in and timely manner.

g.      Conduct annual performance reviews of direct reports.

3.       Program and fiscal planning, management, and evaluation;

a.       Monitor monthly operating statements to ensure budgetary compliance.

b.      Assist the VP of Senior Programs with the development of the annual budget.

c.       Submit internal and external monthly and quarterly reports to funding sources as required.

d.      In conjunction with the Program Director, oversee regular program annual evaluation and file reviews.

e.       Participate as needed in any program or financial audits.

f.        Develop outcome reports as needed; utilize the program dashboard.


Other Responsibilities

  • Promote and display professional conduct and attitude that is conducive to team work, and the meeting of organizational and departmental goals.
  • Represent the VP of Senior Programs as needed.
  • Service as the back-up as needed to supervised positions
  • Deliver meals if necessary.
  • Read current nutritional literature to keep abreast of new dietetic procedures and knowledge.
  • Familiar with MIFA policies manual and MIFA mission statement and relate them to work.
  • Experience managing budget using computerized accounting & budgetary systems, including spreadsheets
  • Ability to analyze and develop new projects in relation to marketing trends and in developing efficiencies.
  • Ability to welcome and respect people of diverse ages, races, household compositions and persons in crisis
  • Experience coordinating and executing multiple tasks and projects
  • Possess good people skills and verbal communication skills
  • Ability to complete duties on schedule with little or no supervision
  • Ability to handle client and donor information confidentially and discreetly.
  • Ability to work flexible hours and adapt to frequent changes
  • Demonstrates positive leadership and professional skills
  • Other duties assigned to meet goals of department.

Supervisory Responsibilities

Volunteer Supervisor, Registered Dietician, Nutrition Pack Out Supervisor, MOW Drivers

  Reports to

VP of Senior Programs; Full-time (40 hours per week)/ Exempt Starting Rate $21.63 – $24.87 per hour 


Job title:  Digital Marketing Specialist
Reports to:  Director of Marketing & Communications
Compensation level: Para Professional D
Part-time: 20 hrs. wk. Non -Exempt

Opening date: February 22, 2018
Closing date: March 8, 2018

Position Summary

Digital Marketing Specialist is responsible for the development, execution, and measurement of content strategy and implementation across all digital and social media marketing channels to drive brand awareness and donor, volunteer, and other community engagement. The specialist will ensure the delivery of superior online experiences and promote MIFA’s brand and image.


  1. Bachelor’s degree required
  2. Two years’ experience in social media marketing with an understanding of Facebook, Twitter, Instagram, etc.
  3. Two years’ general editorial and narrative skills experience across a variety of channels to create content that compels audiences
  4. Two years’ experience in web content and analytics systems
  5. Two years’ experience in research or critically analyzing marketing processes and tasks to meet assigned goals
  6. Two years’ experience coordinating/leading digital campaigns preferred
  7. Proficiency in basic photography and in operating communication systems (computer, email, telephone, fax, scanner, presentation equipment, etc.), Microsoft Word and Excel

 Major Responsibilities & Related Tasks

1. Create, place, and analyze high-quality content across digital platforms

  1. Write and edit accurate and timely content for social media, website, and email promotion that aligns with marketing and fundraising objectives and MIFA’s brand identity
  2. Work with Director of Marketing and Communications to develop and execute digital strategy and calendar to engage the broader community and maintain the attention of currently engaged volunteers and donors
  3. Support fundraising, volunteer, and special events with digital media strategies and implement in compliance with digital conversion goals
  4. Measure, analyze, and report at least monthly metrics related to all digital communications; interpret reported outcomes and make recommendations for improved performance
  5. Support and protect brand by making sure that positive and consistent messaging is maintained
  6. Assist with maintaining imagery archives
  7. Develop and maintain email marketing

 2. Develop and maintain email marketing strategy

  1. Execute email messaging via Online Express, including editing or creating content, imagery, and graphics
  2. Proof and circulate all emails prior to publishing
  3. Maintain an email delivery schedule

 3. Function as website administrator

  1. Maintain website with current, relevant, and engaging content
  2. Set-up forms and registration pages as necessary
  3. Conduct ongoing web maintenance
  4. Manage online discussions by reading community comments and responding promptly (within 24 hours)

 4. Maintain social media channels

  1. Manage MIFA’s presence across social media platforms, posting creative and engaging content to reach audiences organically
  2. Adhere to established schedules
  3. Responsible for monitoring social media activity, listening to our social media audiences, and engaging the public
  4. Develop and implement targeted paid advertising that drives revenue as well as increases community engagement

 Other Responsibilities

  • Strong writing and verbal communication skills and attention to details a must
  • Ability to work in a fast-paced, team-oriented environment
  • Ability to meet or exceed deadlines; complete projects in a timely manner
  • Ability to resourcefully resolve problems and respond quickly to unanticipated promotional opportunities
  • Ability to interface with a diverse base of external constituents, coworkers, volunteers, and others
  • Ability to handle client and donor information confidentially and discreetly
  • Ability to welcome and respect people of diverse ages and races with sensitivity to civic and cultural issues
  • Ability to adapt to changing demands and priorities of the advancement department

  Supervisory Responsibilities N/A

 Reports to

Director of Marketing & Communications; Part-time (20 hours per week)/ Non-Exempt Starting Rate $19.67 – 21.99 per hour


Job title: Meals Driver (2 Positions) 
Reports To: Meals Driver Supervisor
Compensation level: Service B
Part-time: 25 hrs. wk. Non-Exempt                      

Opening date: February 22, 2018
Closing date: March 8, 2018

Position Summary

The Meals Driver will deliver meals to all sites and clients in a safe and efficient manner. The Meals Driver will maintain all MIFA policies and procedures.


1.       High School Diploma or GED equivalent.

2.       Six months’ experience in a driver related capacity.

3.       Valid Driver’s License with F Endorsement

 Major Responsibility and Related Tasks

1.    Deliver Meals on Time & Efficiently

a.       Load supplies and food containers into van in a timely manner

b.      Maintain time schedule within the routes so the meals arrive in a timely fashion & at required temperature stated by funding source

c.       Run route within rated time (five hour route within five hours, six hour route within six hours)

d.      Return empty containers and used utensils to the kitchen daily when returning from your route. Put equipment in proper area.

e.      Maintain accurate fuel and mileage records by completing the “Fuel mpg” form every time you fuel the van and the “Odometer Reading” form

f.        Correctly complete route sheets noting meal count delivered, time delivered, explanation for non-meal delivery and your signature on last page. Turn in daily.

g.       Communicate effectively with Supervisor on route changes needed, problems, etc.

h.      Willing to drive/deliver at congregate or HDM sites. Cross-train on various routes.

i.         Promote and conduct an attitude conducive to teamwork

j.        Display effective customer service ability amongst co-workers, clients and other drivers on the roadway

 2.    Maintain safe driving habits on the road, and around the facility

a.       Perform a daily pre-trip and post trip inspection of your van (check for inflated tires, broken windshields, mirrors, lights and brakes) and complete the “Inspection” form

b.      Responsible for the cleanliness of your van, picking up any trash or debris inside

c.       Communicate with Supervisor any maintenance needed

d.      Attend Meetings (safety, training, company updates, new procedures)

e.      Drive defensively: be aware of vehicles around you, maintain speed within legal limits, do not use cell phone while driving, use your seat belt

f.        Report any traffic violations or incidents immediately

g.       While loading supplies and food containers into van do so safely, using proper lifting techniques (bending knees, using two hands, feet firmly planted)

3.    Record Keeping/Compliance

a.       Maintain accurate time sheet

b.      Sign in and out daily, with accurate times. Dispatch starts at 8am, sign in and begin work no earlier than 7:50am and no later than 8:10am. Sign out at your actual return time.

c.       Complete Route Sheets as required, marking number of meals delivered or not delivered, and time of delivery or attempted delivery, reason for non-delivery daily.

d.      If deliver one meal mark one on route sheet, if two meals delivered mark two on route sheet, etc. if no meals delivered mark zero and note reason why, such as no one home, doctor appointment, in hospital, etc. Sign and date last page of route sheet. Do this daily.

e.      Call into the office when trying to deliver a meal and no one answers, office personnel will call client to see if home, this is required to get a second verification

f.        Keep accurate mileage logs using the “odometer reading” form; this is to be done daily

g.       Keep accurate fuel logs whenever you go to the gas station to fill up your van.

h.      Complete the “Fuel Report” form.

i.         Secure any donations and log them in when return from your trip, get office personnel to verify donation amounts, once done put donations in proper company safe

j.        Congregate routes – make sure all food is accounted for (hot meals, milk, bread, desserts and frozen meals) Check each site by verifying each cooler/Cambros for hot meals, desserts, milk and bread and verify before signing off on Bateman meal forms. Every congregate site has serving times for clients, must deliver meals before the particular serving time for each congregate site.  (This is directly related to funding source requirements.)

k.       On HDM routes verify that actual meals count matches with route sheet, count hot meals in cooler to make sure they match the number of meals on the route sheet. (This is directly related to funding source requirements.)

l.         Sign in and out daily on the “HDM Time Log”.

Other Responsibilities

  • Promotes and displays professional conduct and attitude that is conducive to team work and the meeting of organizational and departmental goals. Be willing to drive either congregate or HDM routes as the need arises. Other duties assigned to meet goals of the department.
  • Ability to welcome and respect people of diverse ages, races, with sensitivity to civic & cultural issues.
  • Ability to read a map book, schedule and to follow directions.
  • Ability to communicate effectively with staff and clients.
  • Ability to keep accurate records such as Mileage Logs, Timesheets, Schedule, etc.

Supervisory Responsibilities N/A

Reports to

Transportation Manager; Part-time (25 hours per week)/ Non-Exempt Starting Rate $10.30 per hour  


Job title: Homeless Hotline Service Representative (On-Call-Sub)
Available Shifts
6 a.m. – 2 p.m. Mon, Wed, Fri.
10 a.m. – 6 p.m. Mon, Wed, Fri.
6 a.m. – 2 p.m. Tue, Thu
10 a.m. – 6 p.m. Tue, Thu

Reports to: Central Intake Manager
Compensation Level: Service 1-A

Opening date: February 23, 2018
Closing date: March 8, 2018

Position Summary

With the goal of ensuring that no child sleeps on the street or in a place unmeant for human habitation, this position answers calls to the 24/7 telephone Hotline for homeless families. Activities include answering calls as they come in, screening and referring callers to appropriate services, and inputting into the computer device basic caller information and disposition in to the CoAction Net data base.


1.    HS diploma or GED

2.    One year of experience working in a social service environment preferred or customer service experience

3.    One year experience working in some capacity with computers, data bases, email, etc.

4.    Ability to operate technology devices, i.e., laptop, multi-line telephone, as well as utilize email, outlook, with the ability to learn various database systems, i.e., and CoAction Net database

5.    Ability to carry telephone and supporting technological devices to respond immediately to hotline calls during office hours as well as non-traditional on-call after hours, nights, weekends and holidays

Major Responsibilities and Related Tasks

1.       Answer all calls to the Homeless Hotline during shift

a.       Ensure that all calls are answered immediately (or that voice mail is responded to during specified times during holidays)

b.      Determine the need of the caller per established protocol guidelines

c.       Determine that the caller meets the established guideline to qualify for shelter assistance

d.      Mediate with family/friends to prevent shelter if possible

e.      Make referral to shelter or motel as needed according to established procedures

2.       Enter each caller’s information and outcome disposition into the CoAction Net data system

a.       Connect to the CoAction Net system at the start of each call

b.      Enter basic caller identifying information

c.       Enter final call disposition as per drop-down list and save file

Other Responsibilities

  • Attend staff meeting twice per month as scheduled
  • Basic knowledge of community social services
  • Very good people skills
  • Ability to communicate clearly and effectively by phone
  • Ability to complete duties with little direct supervision
  • Ability to welcome and respect people of diverse ages, races, household compositions and person in crisis
  • Other duties as assigned

Supervisory Responsibilities N/A

 Reports to

Central Intake Program Manager – Substitute position (Fill in, as needed depending on shift availability)/Non-Exempt Starting Rate $60.00 per 8 hour shift; $90 per 12 hour shift. 

To apply

Mail or forward resume or application to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. prior to the closing date.  No phone calls, please.

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