Bilingual Call Center Rep – Shelby County Schools

  • shelby county schools

    Call Center Representative

     Location Name
    Asst Superintendent – Academic Ops & School Support

    Salary Min  USD $14.91/Hr.

    Salary Max  USD $17.89/Hr.

    Category  Administrative/Clerical

     # of Openings  1

    Close Date  6/19/2018

Purpose and Scope

Supports an organization or department by performing administrative and secretarial services for the Parent Welcome Center. Assists management with administrative tasks such as tracking and compiling information of interest.

Essential Job Functions

1. Answers calls coming into the Parent Welcome Center, the first point of contact for parents, community members, and employees who contact the district
2. As the first point of contact for individuals calling the district, answers questions and solves a wide breadth of concerns and problems quickly and efficiently without having to refer callers to individual departments unless necessary.
3. Escalates complicated or sensitive calls or calls that Call Center Assistant cannot answer to the Call Center Manager.
4. Provides superior customer service to callers.
5. Performs a full range of administrative work for multiple programs and projects for the Call Center.
6. Prepares various reports detailing the administrative information handled by the position. Reviews and answers correspondence for the Call Center.
7. Identifies issues or problems and seeks alternative solutions consistent with applicable regulations.
8. Prepares and maintains a variety of reports, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed.
9. Performs other duties as assigned.

Minimum Qualifications

High School degree or equivalent. Prefer experience in public education; prefer call center experience.

Knowledge, Skills, and Abilities

  • Knowledge of administrative procedures and research techniques;
  • Knowledge of the functions of the school division and its operating procedures;
  • Must possess analytical and organizational skills, good judgment, and initiative;
  • Considerable ability to evaluate information, perform analysis and prepare written and oral recommendations;
  • Ability to develop and maintain effective working relationships;
  • Ability to coordinate multiple priorities;
  • Ability to operate a computer and use appropriate software applications and peripheral office equipment;
  • Demonstrated proficiency in business English, grammar, spelling, and punctuation.

Additional Job Details

Bilingual is preferred

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