Daily Archives: January 15, 2019
Lehman-Roberts Co. and Memphis Stone & Gravel Co. Job Fair Jan. 26 2019 8am-2pm Whispering Woods Hotel & Conference Center 7300 Hacks Cross Road Olive Branch, MS 38654
Position Title: Case Manager
Reports To: Director of the Housing Ministry
Type Position: Full Time, Non-Exempt
Start Date: Immediately
Position Summary: The Housing Ministry Case Manager is a multi-faceted position that provides
supportive services to homeless adults and households, connecting them to permanent housing,
mainstream benefits, and local resources in the community. Catholic Charities has multiple homeless specific grants, some of which have different eligibility criteria, but all strive to end homelessness and
offer permanent housing stability to qualified candidates. Populations served include homeless Veterans,
youth ages 18-24, victims of domestic violence, and single adults.
Housing Case Managers engage and build rapport with individuals who are identified as homeless as
defined by the guidelines and regulations enforced by U.S. Department of Housing and Urban
Development (HUD) in conjunction with the Homeless Emergency Assistance and Rapid Transition to
Housing Act of 2009 (Hearth Act), Emergency Solutions Grant, Continuum of Care TN-501, and the
Department of Veteran Affairs (VA). This position will serve the most vulnerable clients, breaking the
cycle of homelessness by assisting with housing navigation, connection to permanent placement, and
providing guidance through the leasing process. Case Managers assist clients in accessing local resources,
including benefits, mental health and substance abuse partners, and other service providers. Once housed,
Case Managers do continued home visits, process financial assistance, case plans, client-focused goals,
employment assistance, and other supportive services necessary to sustain permanent housing and
Case Managers will work with their case load of clients using a person-centered approach, in a multiagency environment, while practicing Cultural Sensitivity, Harm Reduction, Trauma-Informed Care,
Housing First, and Motivational Interviewing. Documentation and data accuracy is imperative. All
financial assistance and case management tracking is entered into the Homeless Management Information
Systems Database (HMIS). As funding sources change, and regulations evolve, Case Managers are
required to stay knowledgeable and implement all mandated policies and procedures.
Duties/Responsibilities include, but are not limited to the following:
Maintains a multi-faceted caseload; working with clients to meet their goals related to housing,
financial stability, vocational/employment, transportation, and family needs.
Practices flexibility in scheduling both daily with walk-ins and appointments, as well as
responding on the fly to unpredictable needs relating to clients.
Knowledgeable of the Memphis and Shelby County Homeless Consortium and Coordinated
Entry System, including homeless assistance regulations, Housing First, SSVF specific
regulations, Veteran Affairs and the Veteran Affairs Medical Center, VASH, ESG, TBRA, and
other partnering service providers within the Continuum of Care (CoC).
Works directly with clients in identifying barriers to self-sufficiency and develops goals and
objectives for overcoming these barriers through developing a housing stability plan.
Navigates the leasing and housing process for every client, assisting in identifying appropriate
housing, inspecting the unit, signing the lease and facilitating any moving needs that come along
with the process.