Frayser CDC – Communications Director (PT)

Job Description: Communications Director

Report to: Frayser CDC Executive Director

Supervised and evaluated by: Frayser CDC Executive Director

Purpose of Position: Responsible for the implementation of FCDC communications and outreach

Half-time: 20 hours per week Compensation: approximately $15,000 – $20,000 plus benefits

Duties:

• Internal CDC Communication
• Facilitate internal CDC communication, ensure staff are informed of each other’s projects and work as appropriate
• Maintain bulletin boards, meeting room schedules, etc.

External Communications/Marketing:

• Maintain media contact lists

• Work with all programs of Frayser CDC to ‘tell the story’ of the CDC’s work

• Set up and maintain FCDC’s social media

• Assist with any media campaigns
• Produce monthly newsletter/calendar to publicize FCDC and community events
• Keep a photographic history of the CDC’s work.
• Produce brochures, annual reports, etc. as needed
• Assist with marketing the CDC’s products houses, counseling, etc.

Data Assembly:

• Assist with measuring and analyzing the impact of the CDC’s work

Public relations:

• Assist with relations with political bodies

– City Council, County Commission, etc.

–advisory committees, Frayser Alumni Associations, etc.

• Assist with coordinating volunteer activities

Fund development

• Assist in grant writing and compliance

• Assist with benefits and funding events

Minimum Qualifications:

Requirements:

• strong communication and writing skills,
• ability to work with a diverse neighborhood, good time management
• s
• kills, the ability to work independently, computer expertise, ability to meet deadlines and attend to details.

Contact: To submit a resume’ or get more information contact Steve Lockwood, slockwood@fraysercdc.org

Call Center Rep – TalentForce

You will answer incoming calls from guests who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform guest of the product terms and features and project a professional company image through voice and online interactions.

Key Responsibilities:
•Answer incoming calls and respond to guest emails*
•Management and resolve guest complaints**
•Sell products and place guest orders in the computer system**
•Provide product and service information to customers**
•Research required information using available resources**
•Research, identify and resolve customer complaints using applicable software**
•Process orders completely **
•Route calls to appropriate resources**
•Document all call information according to standard operating procedures**
•Recognize, document, and alert the management team of trends in customer calls**
•Follow up guest calls where necessary**
•Upsell products and services**
•Other duties as assigned*

Team & Operations Manager – Carpenter Art Garden

Carpenter Art Garden is a non-profit organization in Memphis, Tennessee. Our mission is working with the children of Binghampton to promote each one’s creativity and self-worth through exposure to artistic, educational, and vocational programs. We partner with the Binghampton community to develop and implement vibrant programs that cultivate creativity, a love of learning, relationship-building, leadership, and neighborhood pride.

As the team and operations manager, you will oversee the efficient and effective day-to-day Art Garden operations including leading the team, managing program operations, and community and board relations.

Responsibilities
Leading the Team

• Create an inspiring team environment with an open communication culture.
• Set clear goals for program areas and team members.
• Delegate tasks, prioritize, and set deadlines.
• Oversee team performance and mentor, coach, and give feedback to help drive accountability.
• Provide weekly reports summarizing team focus areas and accomplishments and/or issues to the Executive Director.
• Collaborate with the Executive Director to develop agendas for regular staff meetings.
• Organize team building and staff development activities.
• Maintain the employee handbook of team policies and procedures.
• Work with our back office partners to implement human resources policies, procedures, and practices.
• Recruit, interview, and select new staff members.
• Schedule hourly staff and approve payroll.
• Ensure new staff and volunteers are oriented and trained appropriately.
• Conduct annual performance reviews.
• Create performance improvement plans.
• Discipline and/or discharge staff as appropriate.

PT Office Manager – Carpenter Art Garden

Carpenter Art Garden is a non-profit organization in Memphis, Tennessee. Our mission is working with the children of Binghampton to promote each one’s creativity and self-worth through exposure to artistic, educational, and vocational programs. We partner with the Binghampton community to develop and implement vibrant programs that cultivate creativity, a love of learning, relationship-building, leadership, and neighborhood pride.

As the Art Garden’s part-time office manager, you will provide administrative support that is essential for keeping our day-to-day operations running smoothly.

Responsibilities
●       Coordinate financial/accounting functions:
○       Bill Paying
○       Check requests
○       Deposits
○       Invoices
○       Receipt and expense tracking
○       Grant expenditures
○       Assist with the annual audit, etc.
●       Work with accounting partners at Memphis Leadership Foundation to make regular reports on revenues, expenditures, and overall financial status of the organization.
●       Manage participant information and parent contact list.
●       Manage volunteer information and contact list.
●       Work with Memphis Leadership Foundation to manage the donor database and contact list.
●       Organize digital and paper files and documents.
●       Oversee teen staff time sheets and approve teen staff payroll.
●       Track and coordinate payments for youth artists.
●       Assist with donor communications, including appeal letters and thank you notes.
●       Coordinate bulk mailings.
●       Maintain organizational archives.
●       Inventory and order supplies to maintain the office and facilities.
●       Help maintain office equipment, including computers and printers.

Must Haves
●       5 years work experience as an office manager
●       Proficiency with spreadsheets, databases, and word processing
●       Ability to operate and troubleshoot standard office equipment
●       Knowledge of non-profit program operations is a plus
●       Background in finance and accounting is a plus
●       Legally eligible to work in the United States

Skills

• You are an organization whiz.
• Even when you have what feels like a million different things going on at once, you make sure they get prioritized appropriately and handled with excellence and attention to detail.

• You are flexible.
• You know there is no “typical day” for an office manager. You can think on your feet and be proactive about getting things done with minimal supervision.
• You have proven experience.
• You have more than five years of direct experience as an office manager.
• You have solid communication skills.
• You are a solid communicator with professional candor, both while speaking and in writing. You get the details right and also clearly explain the “why”.
• You work well with people.
• You are available to the team and our partners and people feel comfortable approaching you.

How to Apply
Email your resume and cover letter to Henry Nelson, Executive Director, henry@carpenterartgarden.org

Technicolor Hiring Event-Wednesday, January 30, 2019 10AM-12PM-Hickory Hill AJC 4240 Hickory Hill Rd. Memphis, TN 38141

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