Case Manager (Whole Child Services)-Family Safety Center


Case Manager (end date is 4/16/19)

Family Safety Center of Memphis and Shelby County, Inc. is a non-profit organization located in Memphis, TN, whose purpose is to effectively combine civil, criminal, health and social services in order to help victims of family violence.  We are seeking a Case Manager who is highly motivated and organized to be part of a team of organizations and partners that are involved in the Whole Child Strategy initiative.   This position requires teamwork and flexibility within the work environment to meet client needs.  This position will report to the Project Manager and will be an integral part of the growth of the organization.  This is a grant funded position.

Job Title:                     Case Manager
Reports To:                 Project Manager
Positions Supervised:  None
Status:                         Permanent Full-Time
FLSA:                         Exempt
Hours:                         8:00am to 4:30pm Monday – Friday
Other as required

Job Summary:  Evaluates needs of children and families living in designated communities who are dealing with issues related to school persistence, performance and/or student well-being, especially that originate in family violence.  Works in conjunction with Family Safety Center (FSC) partner agencies to assist clients in accessing high-quality seamless services.  Develops, maintains, and monitors client care plans along with coordination and follow-up of support services.  Prepares and administers, records, reports, documents pertaining to case.  Participates in professional development activities and client and community outreach.


Assess children and families who are referred to FSC by the Whole Child Strategies team members and community stakeholders to determine needs for services and provide referral and follow-up.

  • Evaluates information for referred clients and their families, assuring that the delivery of service is client centered and seamless.
  • Identifies service needs and determines eligibility for services.
  • Develops a social service care plan which includes safety planning, monitoring and follow-up.
  • Activates emergency and/or safety planning/interventions when needed.
  • Refers clients to appropriate supportive services and coordinates services on behalf of client.
  • Consults and collaborates with FSC partner community agencies and professionals.
  • Serves as an advocate and liaison in assisting clients in obtaining necessary civil, criminal, health and social services.
  • Identifies and implements processes and interventions for children and their families impacted by interpersonal violence in coordination with Whole Child Strategies team members and schools.
  • Participates regularly in school support team meetings and other school activities that support child well-being.

Provides consultation and case management.

  • Develops individual case plans and prepares, completes and maintains client records.
  • Assists with arrangements of supportive services for client and monitors effectiveness of casework plan.
  • Documents all contacts as required by regulations, policies and procedures.
  • Provides intense follow-up on referrals with repeat incidents of violence.
  • Prepares reports and statistical data as required.
  • Prepares court documents and reports and may testify in court hearings.
  • Prepares monthly reports regarding measurements and progress.

Completes all administrative records pertaining to clients and caseload assignments.

  • Establishes and maintains client records and complies with all requirements related to documentation of services rendered.
  • Completes clients statistical documentation/reports by established deadlines.
  • Prepares and submits proper summaries and reports to other agencies and professionals promptly and in accordance with confidentiality protocols.
  • Ensures that data is being collected and shared with the Whole Child Strategy team.
  • Works with technical systems provider to identify metrics to be tracked over the course of the project.

Assists with and participates in professional development activities and client and community outreach.

  • Coordinates and hosts trainings related to interpersonal violence, family violence and/or domestic violence for Whole Child Strategies team members and community stakeholders.
  • Serves as a member of the Whole Child Strategies team to give and exchange information, assist with data sharing and reporting, and to develop best practices.
  • Actively participates in all Whole Child Strategies status meetings and trainings.
  • Reviews organizational policies and protocols to promote coordination of services with Whole Child partners.
  • Works closely with schools and neighborhood partners to develop, implement and assess program strategies.
  • Executes outreach for programs and activities to engage community interest and support of Family Safety Center and Whole Child programs.

Performs other duties as assigned.

Skills and Abilities

  • Working knowledge of interpersonal violence, domestic violence, and/or family violence and its impact on children and families.
  • Ability to communicate with a wide range of clients and families from different cultural backgrounds.
  • Ability to develop program or organizational protocols, procedures and/or processes.
  • Knowledge of community resources.
  • Skill in writing clear and accurate correspondence, records, care plans, reports and statistical data.
  • Skill in interviewing and listening techniques.
  • Demonstrated computer experience with word processing or varied software required.

 Education and Experience

  • Undergraduate degree in social work or similar discipline from an accredited program with at least two years direct client contact; or an associate degree with life experience and at least two years of client contact. Master’s level degree in social work preferred.
  • Two years of full time professional social casework experience after acquiring degree.
  • Two years experience in providing direct services to domestic violence victims.
  • Two years experience preferred in working with Shelby County school system, or achievement/charter schools or Department of Children’s Services.
  • Experience in managing programs and/or initiatives or involvement in underserved, urban neighborhoods.
  • Demonstrated track record in developing new programs and/or initiatives or working with startup organizations.

 Family Safety Center Mission

Our mission is to provide one location that effectively combines civil, criminal, health and social services for victims of family violence.

Family Safety Center Vision

Our vision is a thriving community that embodies a spirit of compassion, collaboration and progressive change that values mutual respect, safety and serenity for all residents.

Family Safety Center Values

  • Honesty,
  • Openness and Accountability
  • Flexibility
  • Quality
  • Collaborative Inclusive Teamwork
  • Dignity, Respect, Trust and Fairness
  • Persistence, Resilience and Dedication
  • Diversity and Equality
  • Hope, Healing, Safety and Justice

Interested applicants:  Please send cover letter and resume with salary history to:

Application deadline:  April 16, 2019         

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