YWCA Domestic Violence Services and Shelter Coordinator Position

TITLE:          Domestic Violence Services and Emergency Shelter Coordinator

RESPONSIBLE TO:            Executive Director


JOB SUMARY:                    The Domestic Violence Services Coordinator assumes responsibility for providing leadership for a self-supporting service through partnerships, donations and grants. Ensures the domestic violence services and shelter is trauma informed and is a safe environment for victims fleeing domestic violence. The coordinator maintains a clean and safe shelter environment; recommending employment or termination of staff. Provides orientation and/or training for shelter staff and volunteers; ensuring that shelter policies and procedures are followed; and, ensuring that client files are properly documented.  Service data/statistics are accurately maintained with the Family Counselor/Case manager, ensuring that concrete needs of residents are met.

SUPERVISES:                      All paid and volunteer staff



Program Administration

  • Ensures compliance with all obligations and limitations of any grant that supports the shelter service
  • Collaborates with other YWCA Domestic Violence Services Program administrators to foster a comprehensive service program
  • Assists the Family Counselor/Case manager in identifying and engaging resources for group empowerment sessions
  • Initiates and fosters partnerships which strengthen services to sheltered  victims of domestic violence
  • Reviews and updates shelter policies and procedures which ensure rights and responsibilities of shelter residents
  • Maintains a system of accountability for in-kind donations/gifts including but not limited to hours donated by volunteer staff
  • Maintains a system of accountability for client services, shelter inventory and shelter inspections


Human Resources management

  • Recommends the employment or termination of staff in compliance with YWCA personnel policies
  • Provides orientation and training of all shelter staff and assists with training of shelter volunteers
  • Ensures that all staff sign the Shelter Oath and maintain a file of the signed oaths
  • Evaluates the performance of employees, annually and makes recommendations for merit pay, promotion or, transfer
  • Evaluates the performance of volunteers, quarterly  and recommends special commendations for services rendered


 Facilities Management

  • Ensures the upkeep, cleanliness and, maintenance of the physical plant and van/vehicles
  • Ensures that safety plan is consistently observed by all employees and shelter residents
  • Recommends replacement of equipment, renovations of plant and repairs as needed

 Financial Management

  • Identifies and seeks potential sources of revenue for shelter services
  • Establishes a plan for private donations for shelter support
  • Maintains time sheets/work records on employees
  • Manages expenditures within budgetary limits
  • Abides by all YWCA purchasing and accounting policies and procedures

Records/Reports management

  • Ensures that statistical data is maintained on shelter residents
  • Ensures that required reports related to grant funding are submitted on time



  • Subscribes to and supports the YWCA mission
  • Resolves problems and issues related to congregated  living in the shelter
  • Assumes other related duties as required


  • 3-5 years of management supervisory experience
  • Bachelor Degree in Social Work or Psychology, but Master’s Degree in Social Work or Psychology (Certification in Social Work preferred)
  • Familiar with providing programs or services for a diverse population



  • Knowledge of trauma informed care, domestic violence, and service needs of victims of domestic violence
  • Knowledge of organizational management
  • Strong skills in planning, organizing and implementing operational procedures; interacting with a diverse public; and in supervision of employees and volunteers


Please send resumes via email or by mail to:


modom@memphisywca.org or

YWCA Greater Memphis

Attn: Marquiepta Odom

Interim Executive Director

766 South Highland Street

Memphis, TN 38111

Closing date is April 30, 2019. No phone calls please.

Leave a comment

Filed under Clerical & Administrative, Job Listings, Management, Trainer, Manager, Lead, Supervisor, Non-Profit / Social Services

Comments are closed.