State of TN – Info Resource Support Specialist & Program Manager

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4-050119-175805

Closing Date/Time:   Tue. 05/07/19 11:59 PM Central

Salary: $3710/Month

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES, MEMPHIS MENTAL HEALTH INSTITUTE, SHELBY COUNTY


Education and Experience:  Graduation from an accredited college or university with a bachelor’s degree and three years of experience in any one of the following areas: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

OR

Substitution of a Specific Associate’s Degree for the Required Bachelor’s Degree: Graduation from an accredited college or university with an associate’s degree in business data processing (e.g., business data programming, business systems analysis, or computer accounting), management information systems computer and information systems, computer servicing technologies, or other related field may substitute for the required bachelor’s degree.

OR

Substitution of Experience for the Specific Associate’s Degree: Experience in one of the following areas may substitute for the specific Associate’s degree on a year-for-year basis to a maximum of two years: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other system operation problems related to computer system hardware or software; or (2) the strategic planning of hardware of software systems components for computer or information systems; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

OR

Substitution of Graduate Coursework for the Required Experience: Any graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master’s degree in the above fields is equivalent to one year of experience.).

OR

One year of experience as an Info Resource Support Spec 3 with the State of Tennessee – See more at:

Examination Method: Education and Experience,100%, for Preferred Service positions. – See more at:

Summary:  Under general supervision, performs information systems technical support work of advanced difficulty and lead work of average difficulty; and performs related work as required.

Distinguishing Features:  This is the lead level class in the Info Resource Support Spec job series. An employee in this class is responsible for the daily operation of multi-user computer systems and leads a project team involved in the diagnosis and resolution of software and hardware problems for stand-alone microcomputer systems or other computer systems accessed by multiple users. The computer systems include microcomputers or minicomputers, as well as software and peripheral devices utilized by the mainframe. This class differs from Info Resource Support Spec 3 in that an incumbent of the latter works as part of a project team in the diagnosis and resolution of software and hardware problems for computer systems. This class differs from Info Resource Support Spec 5 in that an incumbent of the latter either oversees the justification for providing software and hardware products for state agencies or supervises the activities of employees from multiple project teams involved in the diagnosis and resolution of software and hardware problems for computer systems.

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Search for: INFO RESOURCE SUPPORT SPEC

Apply here: https://agency.governmentjobs.com/tennessee/default.cfm?action=viewJob&jobID=2429617&hit_count=yes&headerFooter=1&promo=0&transfer=0&WDDXJobSearchParams=%3CwddxPacket%20version%3D%271%2E0%27%3E%3Cheader%2F%3E%3Cdata%3E%3Cstruct%3E%3Cvar%20name%3D%27TRANSFER%27%3E%3Cstring%3E0%3C%2Fstring%3E%3C%2Fvar%3E%3Cvar%20name%3D%27CATEGORYID%27%3E%3Cstring%3E%3C%2Fstring%3E%3C%2Fvar%3E%3Cvar%20name%3D%27FIND%5FKEYWORD%27%3E%3Cstring%3Emental%20health%3C%2Fstring%3E%3C%2Fvar%3E%3Cvar%20name%3D%27PROMOTIONALJOBS%27%3E%3Cstring%3E0%3C%2Fstring%3E%3C%2Fvar%3E%3C%2Fstruct%3E%3C%2Fdata%3E%3C%2FwddxPacket%3E#sthash.nH1P6mK2.dpuf

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