Daily Archives: May 29, 2019

Student Job Opportunity with Talentforce Staffing for the Disney Call Center in Memphis TN

Job Summary:

Talentforce GSR (Guest Service Representative):  Disney Parks and ShopDisney.com Call Center

Training 10AM-6PM beginning 07/08/19

Set Shift After Training 3PM-11PM (2nd Shift)

Assignment: Guest Service Representative, Disney Call Center

Training Pay $11.50/hr

After Training $12.00 /hr

Job Description:

You will answer incoming calls from guest who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform guest of the product terms and features and project a professional company image through voice and online interactions.

· Answer incoming calls and respond to guest emails*

· Management and resolve guest complaints**

· Sell products and place guest orders in the computer system**

· Provide product and service information to customers**

· Research required information using available resources**

· Research, identify, and resolve customer complaints using applicable software**

· Process orders completely **

· Route calls to appropriate resources**

· Document all call information according to standard operating procedures**

· Recognize, document, and alert the management team of trends in customer calls**

· Follow up guest calls where necessary**

· Upsell products and services**

· Other duties as assigned*

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