Tag Archives: Dispatcher

Translogic Hiring Event 1/12/19

Memphis Urban League, 413 N. Cleveland St., 38104
http://www.translogicsolutionsllc.com
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Shelby County Government Jobs

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https://jobs.shelbycountytn.gov

 

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Job Openings @ iTN Memphis

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Employment Opportunities

Affiliate Executive Director

ITNMemphis™, an innovative non-profit with the mission to provide affordable, dignified, personal transportation service to seniors and the visually impaired, is looking for a full-time Executive Director to lead the organization during an exciting time.  ITNMemphis is a local affiliate of ITNAmerica, a rapidly growing national non-profit.

To apply for this position, please submit a cover letter, salary requirements, references and resume to: executive.director@itnmemphis.org. Deadline to apply is Feb. 2, 2013.
Position Summary

The Executive Director has primary responsibility for the operations of the senior transportation service and, under the guidance of the Board of Directors, for the economic sustainability of the non-profit corporation.  His/her primary responsibilities include operations and financial management, community outreach and public relations, volunteer recruitment, and fundraising.

Responsibilities:

General Administration and Governance

  • Schedule and staff all meetings of the Board of Directors and the annual meeting of the members; file or renew any annual reports or licenses with the State of Tennessee and any other responsibilities as described in the Corporation’s by-laws.
  • Serve Ex-officio on the ITNMemphis Board of Directors.
  • Carry out all policies set by the Board of Directors pertaining to the ITNMemphis operation, including human resources policies, employee training, and compliance with all relevant state and federal workplace policies.
  • Adhere to all of ITNMemphis and ITNAmerica policies and procedures as presented in the ITN Affiliation Agreement.
  • Accept and complete other tasks as assigned by the Board of Directors.
  • Support ITNAmerica research efforts.

 

Human Resources

 ·         Recruit, hire and manage all office staff and drivers as necessary to cover operations 24/7 including dispatching, customer service, and daily bookkeeping.

  • ·         Recruit and supervise qualified interns and file all reports as required by the participating school and funding agencies or organizations, locally or through ITNAmerica.

 Operations and Finance

 Efficiently manage the resources of the corporation so there is a sustainable balance of revenue from fares, rides from volunteers and fundraising dollars to cover expenditures.

  • Supervise ITNMemphis staff to organize and maintain records of all ITNMemphis business in the community, including membership, customers, business contacts, adult children and family connections, and all relationships through Community Outreach Programs, including the newsletter, web page and advertising brochures.
  • ·         Primary responsibility for the development of, and adherence to, the annual budget.
  • Primary responsibility for monthly, quarterly and year-end financial procedures and reporting.
  • ·         Primary responsibility to complete the key performance indicators monthly dashboard and analysis for action.
  • ·         Primary responsibility that all monthly personal transportation account statements and regular mailings, such as birthday greetings and the monthly billing news are completed and delivered in a timely manner.
  1. a.    Includes printing, production and mailing of:
    1.                          i.    Monthly account statements, including the Billing News
    2.                        ii.    Monthly member-rider birthday cards
    3.                      iii.    Affiliate is responsible for actual costs of printing and postage.
    4.                       iv.    Monthly Member-donor renewal solicitations
  • Primary responsibility for production and mailing of regular annual mailings for Volunteer Annual Statements.
    Primary responsibility for data entry into QuickBooks of volunteer reimbursement checks, as well as printing and distribution of the checks.
  • Supervise the dispatch office to assure that all aspects of the transportation service run smoothly, including the proper training, scheduling of, and communications with all drivers and dispatchers; the registration, repair, and proper maintenance of vehicles; the acquisition, operations and maintenance of all necessary communications equipment and technology.
  • ·         Supervise ITNMemphis staff to ensure that the data in ITNRides is accurately maintained, and that all computer equipment is in good working order.
  • ·         Assure that customer service needs and issues are addressed in a timely manner
  • ·         Assure that all customer requests for rides are covered, without limitation.

 Marketing and Communications

 Primary responsibility for the production and dissemination of press releases, fundraising letters, public service announcements and all social and traditional media activities, including the local quarterly newsletter and the ITNMemphis website.  Approval for all traditional media drafts should be run through the ITNAmerica Marketing department.

  • ·         Implement all ITNAmerica marketing programs (such as such as Ride & Shop, Healthy Miles, car donation and car trade), innovative payment plans, and local public relations and media connections. 

 Fundraising and Community Outreach

 

  • ·         Primary responsibility to assure that long and short term fundraising program development and goals are established and met, including the Annual Appeal, the Adult Child Membership Campaign, the Walk for Rides, grant writing, planned giving, community relationships, and any other campaigns or outreach efforts.
  • ·         Primary responsibility to assure good community relations, to engage and develop the Board of Directors, to cultivate, support and maintain corporate relationships and sponsorships.
  • ·         Engage in grant writing for special programs, as needed.

 

Volunteer Management

 Manage all aspects of the volunteer program, including recruitment, training, rewarding and scheduling.

  • ·         Primary responsibility to recruit volunteers on an on-going basis through public speaking, public service announcements or other similar forms of community outreach.

 

Safety and Training

 Assure that the work area and work practices focus on safety, including reports of all work related accidents via an incident report immediately and any possible work related safety concerns to the proper authority.

 Position requirements

  • Substantial management experience, business management experience preferred, transportation experience is not required
  • Bachelor’s Degree required, Master’s Degree preferred, or substantial experience managing a nonprofit organization
  • Strong written, technical and verbal communication an absolute must
  • Must be able to work without close supervision and to meet timelines
  • Ability to plan, organize, problem solve, and prioritize in a quickly growing organization
  • Ability to work with all ITNMemphis and ITNAmerica staff members
  • Highly organized and flexible in dynamic environment
  • Commitment to ITNMemphis’ mission and values

Compensation

Salary and bonus structure commensurate with experience.

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Affiliate Dispatcher/ Administrative Assistant

ITNMemphis™, an innovative non-profit with the mission to provide affordable, dignified, personal transportation service to seniors and the visually impaired, is looking for a full-time Executive Director to lead the organization during an exciting time.  ITNMemphis is a local affiliate of ITNAmerica, a rapidly growing national non-profit.

 

To apply for this position, please submit a cover letter, resume and references to: executive.director@itnmemphis.org by February 2, 2013.

 

Job Summary

The primary responsibility of the Dispatcher/Administrative Assistant is to efficiently organize and run the dispatch department, accurately manage ride information and rides. His/her responsibilities include scheduling telephoned rides from customers, accounting for all daily manifests, assigning rides to drivers and communicating with them during their shift.  He/she is responsible for developing and maintaining a good working relationship and rapport with volunteer drivers. His/her responsibilities will include but not be limited to supervising and scheduling drivers, making sure all rides are successfully completed, carrying out all policies relevant to the dispatch area, and the maintaining of records, correspondence, data entry, and vehicles. This is a Part-Time Position Reporting to Executive Director.

Principle Duties and Responsibilities

  • Duties and responsibilities incorporate those of the Dispatcher and Driver, as well as Administrative Assistance.
  • Under the general supervision of the Executive Director, the Dispatcher/Administrative Assistant is responsible for the supervision and scheduling of the Dispatch department.
  • The Dispatcher/Administrative Assistant will make sure all dispatching functions are performed accurately and professionally. He/she will maintain a current schedule.
  • The Dispatcher/Administrative Assistant will ensure that all new drivers and dispatchers are fully trained. The Dispatcher will work cooperatively to maintain and improve the efficiency and effectiveness of the dispatch department with regards to procedure and budget. He/she will assure that all paperwork and data entry is accurate and delivered on a timely basis.
  • The Dispatcher/Administrative Assistant is responsible for maintenance of the ITN fleet of vehicles. He/she reviews daily car check sheets, verifies that vehicles are washed, waxed, vacuumed and parked properly. He/she reports all maintenance issues for scheduling other than regular maintenance such as oil changes.
  • Accepts and completes other tasks assigned by the Executive Director.

Basic Requirements

Functioning within office environment, the position may sometimes be sedentary with range of motion necessary to complete all tasks. Vision to operate computers and read detailed instructions and reports necessary. Hearing and speech faculties for prolonged interaction with staff and public, on telephone, radio and face to face situations. Must be able to handle multiple priorities in a fast paced environment. The Dispatcher must also be able and willing to learn new computer systems quickly.

Minimum Knowledge, Skills and Abilities

 

  • Must have experience in a demanding and responsible public position.
  • Must have experience with computers, record-keeping and scheduling.
  • Must have excellent organizational skills and the ability to juggle priorities.
  • Must have excellent interpersonal skills and the ability to speak and write clearly.
  • Must have high school diploma or equivalent.
  • Must have a valid driver’s license, three years driving experience with no unexplained moving violations within the last three years.
  • Ability to work with all ITNMemphis and ITNAmerica staff  members
  • Highly organized and flexible in dynamic environment
  • Commitment to ITNMemphis’ mission and values

Compensation
This is a 20 hour per week position with starting wages of $10 per hour.

For more information, visit http://www.ITNMemphis.org.  We are an equal opportunity organization.
 

 

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