Tag Archives: MIFA

MIFA Job Openings

mifa

MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.

Job title: Food Service Coordinators (two positions, various locations)

Reports to client assessment supervisor; part-time (17.5 hours/week), starting rate $8.30/hour

Opening date: November 3, 2015

Closing date: November 17, 2015  

 To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

 Position Summary

Facilitate and coordinate the service and delivery of the meals at congregate sites including set-up and clean-up of the facility.

Qualifications

  1. High school diploma or GED equivalent
  2. Six months of some combination of food service or customer service experience
  3. Ability to complete clerical duties on schedule with little or no supervision

Major Responsibilities & Related Tasks

Coordinate activities required to ensure the distribution and record of meals served at MIFA’s congregate meal sites

  • Responsible for proper serving of food to congregate meals participants
  • Responsible for food safe temperature guidelines in accordance with health department
  • Verifies that food received aligns with the approved menu
  • Maintain an accurate roster of clients served
  • Enroll new clients at site and forward information to client assessment supervisor for approval
  • Maintain accurate monthly and weekly site records
  • Notify the client assessment supervisor of any emergencies

Coordinate meal service and clean-up.

  • Train and monitor volunteers as needed, while serving meals to clients
  • Clean and sanitize work and storage area daily

Other Responsibilities

  • Attend staff training workshops
  • Participate in training sessions designed to improve job-related skills in food handling, volunteer recruitment, and record maintenance
  • Assist in outreach and nutrition education programs as needed
  • Other duties assigned to meet goals of the department

Supervisory Responsibilities

N/A

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

MIFA employment guidelines: MIFA is an equal opportunity employer. MIFA is a non-smoking facility.

Employment documents: Application and/or resume; I-9; Form W-4; official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U. S. birth certificate, U. S. passport, other U. S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Job title: Food Service Coordinator (sub, various locations)

Reports to client assessment supervisor; part-time Monday – Friday as needed; starting rate $8.30/hour

Opening date: November 3, 2015

Closing date: November 17, 2015   

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please. 

Position Summary

Facilitate and coordinate the service and delivery of the meals at congregate sites including set-up and clean-up of the facility.

Qualifications

  1. High school diploma or GED equivalent
  2. Six months of some combination of food service or customer service experience
  3. Ability to complete clerical duties on schedule with little or no supervision

Major Responsibilities & Related Tasks

Coordinate activities required to ensure the distribution and record of meals served at MIFA’s congregate meal sites

  • Responsible for proper serving of food to congregate meals participants
  • Responsible for food safe temperature guidelines in accordance with health department
  • Verifies that food received aligns with the approved menu
  • Maintain an accurate roster of clients served
  • Enroll new clients at site and forward information to client assessment supervisor for approval
  • Maintain accurate monthly and weekly site records
  • Notify the client assessment supervisor of any emergencies

Coordinate meal service and clean-up.

  • Train and monitor volunteers as needed, while serving meals to clients
  • Clean and sanitize work and storage area daily

Other Responsibilities

  • Attend staff training workshops
  • Participate in training sessions designed to improve job-related skills in food handling, volunteer recruitment, and record maintenance
  • Assist in outreach and nutrition education programs as needed
  • Ability to welcome and respect people of diverse ages, races, with sensitivity to civic & cultural issues.
  • Ability to work in a fast-paced environment with frequent interruptions
  • Demonstrate good people skills
  • Ability to handle client and donor information confidentially and discreetly
  • Other duties assigned to meet goals of the department

Supervisory Responsibilities

N/A

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

MIFA employment guidelines: MIFA is an equal opportunity employer. MIFA is a non-smoking facility.

Employment documents: Application and/or resume; I-9; Form W-4; official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U. S. birth certificate, U. S. passport, other U. S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

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MIFA Job Announcements

mifa

MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.

Job title: Volunteer Ombudsman Coordinator

Reports to Ombudsman program manager; full-time, 40 hours/week; starting rate $16.50 – 18.70/hour

Opening date: October 19, 2015

Closing date: October 30, 2015

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please. 

Qualifications

  1. Bachelor’s degree in social service or related field
  2. Three years’ experience in a social service oriented environment
  3. Two years’ team-building experience with adult volunteers
  4. Two years’ experience working with seniors
  5. Proficient in Microsoft Office; capable of learning and operating Ombudsman program software

Major Responsibilities & Related Tasks

Recruit, train, monitor, obtain and write reports, and provide assistance and model activities for Volunteer Ombudsman Representatives (VORs) in the field.

  • Recruit, train, and place six to 10 new VORs quarterly
  • Schedule to participate in at least two community activities per month in order to expand awareness of the program and recruit new volunteers
  • Maintain a respectful and professional manner when in contact with residents and family members of long-term care facilities, facility administrators, and facility staff
  • Become certified through the Tennessee Ombudsman Program’s 15-hour training
  • Proficient with application, background check, interview processes, and program expectations of volunteers
  • Organize and conduct bi-monthly trainings for current active VORs
  • Collect and review VOR monthly reports with program manager
  • Maintain current VOR rosters with appropriate contact information

Maintain ongoing communication with VORs. Provide program support through communication with some data entry. Maintain monthly log of hours served by volunteers.

  • Document at least one face-to-face contact per month with each current active VOR. If face-to-face contact is not possible, contact by telephone, email, or standard mail.  Always document VOR contacts.
  • Prepare a 12-month schedule of VOR activities, including trainings, recognitions, Lunch & Chats, public education, and other activities
  • Create copy for quarterly VOR newsletter and coordinate with Advancement staff for production. The purpose of the newsletter is to provide information and support to VORs while encouraging interest and positive feedback
  • Enter data into Raiser’s Edge and Ombudsmanager software programs monthly
  • Coordinate with human resources, outreach, and with other MIFA departments, including networking with other program coordinators

Other Responsibilities

  • Ensure MIFA’s values, mission and vision are demonstrated in the program’s work
  • Manage multiple tasks well in a fast-paced environment
  • Complete duties on schedule with little or no supervision
  • Learn a new approach to residents’ rights advocacy
  • Learn quickly and model activities expected of VORs
  • Complete certification as a Tennessee Long-Term Care Ombudsman
  • Welcome and respect people of diverse ages and races with sensitivity to civic and cultural issues
  • Work independently on team-oriented projects and goals
  • Manage confidential and privileged information appropriately and lawfully
  • Exhibit good interpersonal and communication skills
  • Demonstrate knowledge of the aging process, seniors, and their needs
  • Provide proof of auto insurance and ability to visit nursing homes and affiliated agencies, etc.

Supervisory Responsibilities

N/A

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required. 

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period: Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off, employer-sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines: MIFA is an equal opportunity employer. MIFA is a non-smoking facility.

Employment documents: Application and/or resume; I-9; Form W-4; official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U. S. birth certificate, U. S. passport, other U. S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Job title: Food Service Coordinators (two positions, various locations)

Reports to client assessment supervisor; part-time (17.5 hours/week), starting rate $8.30/hour

Opening date: October 19, 2015

Closing date: October 23, 2015   

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

 Position Summary

Facilitate and coordinate the service and delivery of the meals at congregate sites including set-up and clean-up of the facility.

Qualifications

  1. High school diploma or GED equivalent
  2. Six months of some combination of food service or customer service experience
  3. Ability to complete clerical duties on schedule with little or no supervision

Major Responsibilities & Related Tasks

Coordinate activities required to ensure the distribution and record of meals served at MIFA’s congregate meal sites

  • Responsible for proper serving of food to congregate meals participants
  • Responsible for food safe temperature guidelines in accordance with health department
  • Verifies that food received aligns with the approved menu
  • Maintain an accurate roster of clients served
  • Enroll new clients at site and forward information to client assessment supervisor for approval
  • Maintain accurate monthly and weekly site records
  • Notify the client assessment supervisor of any emergencies

Coordinate meal service and clean-up.

  • Train and monitor volunteers as needed, while serving meals to clients
  • Clean and sanitize work and storage area daily

Other Responsibilities

  • Attend staff training workshops
  • Participate in training sessions designed to improve job-related skills in food handling, volunteer recruitment, and record maintenance
  • Assist in outreach and nutrition education programs as needed
  • Other duties assigned to meet goals of the department

Supervisory Responsibilities

N/A

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

MIFA employment guidelines: MIFA is an equal opportunity employer. MIFA is a non-smoking facility.

Employment documents: Application and/or resume; I-9; Form W-4; official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U. S. birth certificate, U. S. passport, other U. S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

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Three MIFA Job Announcements

mifa

Job title: Homeless Hotline Program Manager

Reports to VP of Family Programs; full-time (40 hours/week); starting rate $18.75-21.15/hour

Opening date: August 26, 2015

Closing date: September 1, 2015

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

Position Summary

With the goal of ensuring that no child sleeps on the street or in a place not intended for human habitation, this position supervises program staff and oversees and directs the daily functions of the 24/7 telephone hotline for homeless families. Activities include answering calls as well as ensuring that all calls to the hotline are responded to, assisting with screening and eligibility determination and referral of homeless families to shelter, preparing service reports, budgets, ensuring grant compliance, and networking with community partners to ensure that homeless families receive the appropriate services. Demonstrate MIFA’s mission and values, engage in agency events, and articulate the purpose and processes of other MIFA programs to the community.

Qualifications

  1. Bachelors’ degree in social work, behavioral science, or a related field
  2. Two years’ supervisory experience
  3. Three years’ experience working in a social service environment, preferably with homeless families
  4. Two years of grant and nonprofit compliance related experience preferred
  5. Proficiency at operating communication systems (computers, email, laptops, multi-line telephone, faxes, scanners, presentation equipment.), Microsoft Word and Excel, with the ability to learn various database systems, specifically HMIS and CoactionNet
  6. Ability to work non-traditional hours as well as to be on-call during nights, weekends, and on holidays as needed

Major Responsibilities & Related Tasks

Manage, supervise, and oversee daily functions of the 24/7 telephone hotline for homeless families

  • Ensure that all calls to the hotline are responded to and all service activity reports are accurate and timely
  • Schedule staff to effectively cover all activities
  • Answer hotline calls and oversee screening and referral processes
  • Network with community partners to ensure that homeless families receive appropriate services
  • Set the tone for creative thinking and problem solving
  • Meet regularly with staff to discuss ideas and to address challenges
  • Model professional and compassionate behavior
  • Develop processes, procedures, and forms to effectively serve the needs of the program
  • Work cooperatively with the Emergency Shelter Placement program manager and staff, cross-training and providing screening assistance as needed.

Prepare service reports, data, and budgets

  • Utilizing CoactionNet, HMIS, and spreadsheets, enter client data and produce reports
  • Understand and utilize monthly statement of operations, budgets, and spreadsheets
  • Interpret data, analyze trends, and produce accurate and well-written reports in a timely manner
  • Work cooperatively with the Director of Program Performance to track and report data and trends

Serve on the Emergency Housing Partnership management team to develop, evaluate, and report on program activity

  • Service as an active and engaged team member
  • Maintain contact with shelter providers to ensure that homeless families are receiving needed services, that MIFA is sending appropriate referrals, and to maintain effective collaborations
  • Enter service data into EHP shared dashboard monthly

Ensure contractual compliance with HUD, HCD, City of Memphis, Community Alliance for the Homeless, and other collaborative partners.

  • Serve as the MIFA liaison by collaborating with and promptly responding to funders and stakeholders
  • Understand and ensure the completion of all activities required for grant compliance
  • Supervise hotline staff to ensure performance in accordance with MIFA’s guiding principles and the guidelines established by regulatory agencies
  • Ensure that all reports are submitted in accordance with the guidelines

Other Responsibilities

  • Attend community meetings as needed
  • Thorough knowledge of community social services
  • Ability to problem solve quickly and think creatively
  • Commitment to seek out and consider best practices, with the goal of constant improvement
  • Demonstrate positive leadership, professional skills, and self-awareness
  • Ability to supervise, develop, and train staff
  • Ability to schedule staff to effectively cover all activities
  • Excellent people skills and verbal and written communication skills
  • Ability to deescalate situations with angry or hostile clients
  • Ability to speak publicly about the program and seek out opportunities to educate the community about services
  • Ability to handle client and donor information confidentially and discreetly
  • A collaboration-minded team player
  • Ability to work effectively and respond professionally and promptly to funders, government officials, and other stakeholders
  • Experience in coordinating and executing multiple tasks and projects
  • Ability to complete duties on schedule with little or no supervision
  • Experience using computerized accounting and budgeting systems, including spreadsheets
  • Ability to develop program procedures, forms, and tracking processes
  • Ability to interpret data, analyze trends, and produce accurate and well-written reports
  • Ability to welcome and respect people of diverse ages, races, and household compositions, as well as persons in crisis

Supervisory Responsibilities

Supervise (on-call) Homeless Hotline staff and Homeless Hotline Intake Workers

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high-crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required. 

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period: medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer-sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA Employment Guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Job title: Homeless Hotline Intake Worker

Reports to Homeless Hotline Program Manager; full-time (40 hours/week); starting rate $12.60/hour

Opening date: August 26, 2015

Closing date: September 1, 2015

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

Position Summary

With the goal of ensuring that no child sleeps on the street or in a place not intended for human habitation, this position answers calls to the 24/7 telephone hotline for homeless families. Activities include answering calls as they come in, screening and referring callers to appropriate services, and inputting basic caller information and disposition in to the CoactionNet database.

Qualifications

  1. Associate’s degree or two years’ post high school education
  2. Two years of experience working in a social service  or customer service environment, preferably with homeless families
  3. Proficiency at operating communication systems (computers, email, laptops, multi-line telephone, faxes, scanners, presentation equipment.), Microsoft Word and Excel, with the ability to learn various database systems, specifically HMIS and CoactionNet
  4. Ability to work non-traditional hours as well as to be on-call during nights, weekends, and on holidays as needed

Major Responsibilities & Related Tasks

Answer calls made to the 24/7 telephone hotline for homeless families

  • Ensure that calls to the 24/7 hotline are responded to and appropriate referrals are made
  • Submit service activity reports accurately and in a timely manner
  • Serve as a liaison between homeless families and shelter providers
  • Network with community partners to ensure that homeless families receive the appropriate services

Screen walk-in families in a prompt and compassionate manner, providing the most appropriate service possible

  • Maintain ongoing communication and collaboration with shelter providers to ensure shelter placement for families
  • Take initiative to find resolution for problems other than housing that the client may have; make appropriate and prompt referrals to other service providers
  • Check email and respond accordingly each day
  • Secure all required information needed for case file to document each household (homeless verification, ID for all family members, proof of all income)
  • Ability to exercise flexibility when necessary with respect to addressing families’ needs
  • Submit accurate and timely activity reports

Serve on the Emergency Housing Partnership management team to develop, evaluate, and report on program activity

  • Service as an active and engaged team member
  • Maintain contact with shelter providers to ensure that homeless families receive needed services, that MIFA is sending appropriate referrals, and to maintain an effective collaboration

Other Responsibilities

  • Attend meetings as required
  • Work cooperatively with other members of the Emergency Services and Rapid Rehousing teams
  • Effective problem-solving and negotiation skills
  • Excellent people skills and verbal and written communication skills
  • Attention to detail in follow-up paper work
  • Ability to prioritize workload, work independently, and possess individual initiative
  • Ability to remain calm and focused in situations where clients or involved parties may be angry or anxious
  • Ability to handle client and donor information confidentially and discreetly
  • Ability to welcome and respect people of diverse ages, races, and household compositions, as well as persons in crisis
  • Other duties as assigned

Supervisory Responsibilities

N/A

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high-crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

 MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period: medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer-sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA Employment Guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Job title: Homeless Hotline Service Representative (On-Call)

Reports to Homeless Hotline Program Manager; part-time (24 hours/week); starting rate $90/12-hour shift

Opening date: August 26, 2015

Closing date: September 1, 2015

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

Position Summary

With the goal of ensuring that no child sleeps on the street or in a place not intended for human habitation, this position answers calls to the 24/7 telephone hotline for homeless families. Activities include answering calls as they come in, screening and referring callers to appropriate services, and inputting basic caller information and disposition in to the CoactionNet database.

Qualifications

  1. High school diploma or GED
  2. One year of experience working in a social service or customer service environment
  3. One year of experience working in some capacity with computers, databases, email, etc.
  4. Ability to operate technology devices (laptop, multi-line telephone, Outlook email) with the ability to learn various database systems such as the CoactionNet database
  5. Ability to carry telephone and supporting technological devices to respond immediately to hotline calls during office hours as well as on-call afterhours, nights, weekends, and holidays

Major Responsibilities & Related Tasks

Answer all calls to the homeless hotline during shift

  • Ensure that all calls are answered immediately (or that voicemail is responded to during specified times and on holidays)
  • Determine the need of the caller per established protocol guidelines
  • Determine that the caller meets the established guidelines to qualify for shelter assistance
  • Mediate with family and friends to prevent shelter if possible
  • Make referral to shelter or motel as needed according to established procedures

Enter each caller’s information and outcome disposition into the CoactionNet database

  • Connect to the CoactionNet system at the start of each call
  • Enter basic caller information
  • Enter final call disposition per the drop-down list and save file

Other Responsibilities

  • Attend staff meetings twice per month as scheduled
  • Basic knowledge of community social services
  • Very good people skills
  • Ability to communicate clearly and effectively by phone
  • Ability to complete duties with little direct supervision
  • Ability to welcome and respect people of diverse ages, races, and household compositions, as well as people in crisis
  • Other duties as assigned

Supervisory Responsibilities

N/A

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high-crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

 MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period: medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer-sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA Employment Guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

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Office Support & Food Services Coordinator – MIFA

6_mifa

Job Announcement

 

MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.

Job title: Meals on Wheels (MOW) Office Support Specialist

Full-time, $12.25 per hour

Opening date: September 6, 2013

Closing date: September 20, 2013

Position summary

The Meals on Wheels (MOW) Office Support Specialist will provide administrative support to the MOW volunteer supervisor by ensuring all required MOW client forms are accurately completed and filed in a timely manner. The support specialist will also support optimal driving routes by updating routes sheets daily and by greeting and assisting volunteers while ensuring volunteer routes are distributed promptly.

Qualifications

  1. High school diploma or GED      equivalent
  2. Two years’ office or customer service experience
  3. Experience coordinating and executing multiple tasks      and projects
  4. Experience coordinating operational systems in a      fast-paced environment with frequent interruptions
  5. Good people skills as well as good verbal skills
  6. Ability to complete duties on schedule with little or      no supervision
  7. Proficient operating communication systems (computers,      email, telephone, scanners, etc.), Microsoft Office (Word, Excel), and      various database systems
  8. Ability to handle client information confidentially and      discreetly
  9. Ability to welcome and respect      people of diverse ages and races with sensitivity to civic and cultural      issues
  10. Ability to complete meticulous      and accurate work in a timely manner
  11. Access to reliable, adequately      insured automobile and valid driver’s license

Major responsibilities and related tasks

Maintain the accuracy of client forms, records, and reports by coordinating a detailed file maintenance system for the meals department.

a.      To ensure compliance, organize an alphabetized, color-coded system for each funding source and utilize a daily audit file checklist

b.      Collect and secure client files utilizing participant registration forms, status change forms, and missed visit forms from staff to ensure all client files are completed accurately and daily

c.       Create and maintain systems to consistently remove and archive inactive files weekly as indicated on status change forms

d.      Visually inspect and confirm daily that updated service authorization and status changes are in each client’s file

e.       Collect client actions, PDF scans, and faxes from ACMS, CHOICES, and various funding sources to be placed in meals client files daily

f.        Utilize file checklist monthly to conduct internal file audits for compliance

Update meals routes daily by using mapping software SERVtracker as directed by Meals on Wheels volunteer supervisor.

  1. Review      daily route adjustments that are generated from status change forms using      mapping software and SERVtracker
  2. Assign      new route numbers issued from participant registration forms and status      change forms by utilizing client addresses and zip codes
  3. Make      daily adjustments to route sheets and SERVtracker to reflect schedule      changes, and forward to Meals on Wheels driver supervisor and volunteer      supervisor

 

Assist the MOW volunteer supervisor with day-to-day operational functions to ensure that all guests receive excellent customer service and routes are delivered in a timely manner.

  1. Provide      exceptional customer service by assisting volunteers and ensuring that all      routes are delivered by checking route sheets daily for confirmation      signatures and meal quantity
  2. Retrieve      phone messages daily from the MOW hotline and document responses
  3. Reassign      routes weekly as needed for volunteers
  4. Contact      volunteer subs as instructed by MOW volunteer supervisor to ensure      adequate coverage of volunteer routes
  5. Create      and utilize a daily call log that includes name, address, route number,      and notes for clients receiving meals
  6. Call      clients for volunteers or drivers when clients do not answer the door for      meal delivery
  7. Assist      volunteers with any concerns or questions pertaining to routing issues
  8. Deliver      meals when options for delivery are exhausted

 

Other Responsibilities

Assist with various other duties as assigned to meet the goals of the department.

 

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself) and sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel; crouch; talk and hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision.

 

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

 

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN  38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.

——————————————————————

Job title: Food Service Coordinator

Part-time, $7.90 per hour

 

Opening date: September 6, 2013

Closing date: September 20, 2013

 

Position summary

Food Service Coordinators are responsible for coordinating and recording the delivery of Meals on Wheels (MOW) at congregate sites, including setup and clean-up of the facility.

 

Qualifications

  1. High school diploma or GED      equivalent
  2. Six months of some combination      of food service or customer service experience
  3. Ability to welcome and respect      people of diverse ages and races with sensitivity to civic and cultural      issues.
  4. Ability      to work in a fast-paced environment with frequent interruptions
  5. Good      people skills
  6. Ability      to complete clerical duties on schedule with little or no supervision
  7. Ability to handle client and      donor information confidentially and discreetly

 

Major responsibilities and related tasks

Coordinate activities required to ensure the distribution and recording of meals served at the meal site

a)      Responsible for proper serving of food to congregate meal participants

b)      Responsible for food safe temperature guidelines in accordance with health department

c)      Verify that food aligns with approved menu

d)     Maintain an accurate roster of clients served

e)      Enroll new clients at site and forward information to client assessment supervisor for approval

f)       Maintain accurate monthly and weekly site records

g)      Notify the client assessment supervisor of any emergencies

 

Coordinate meal service and clean-up

a)      Train and monitor meals volunteers as needed while serving meals to clients

b)      Clean and sanitize work and storage area daily

 

 

 

Other Responsibilities

Attend staff training workshops. Participate in training sessions designed to improve job-related skills in food handling, volunteer recruitment, and record maintenance. Assist in outreach and nutrition education programs as needed. Other duties assigned to meet goals of the department.

 

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision.

 

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

 

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN 38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.

———————————————————

Our vision: Uniting the community through service. Our mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our values: Welcome and respect all people. Act with integrity. Value individual initiative and ability. Serve individuals and the community as an act of faith. Balance humanitarian goals with sound business practices.

 

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

 

Employment documents: (1) Application and/or resume; (2) I-9 Form; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license, U.S. birth certificate, U.S. passport, other U.S. government document.
Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Our vision: Uniting the community through service.
Our mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs.


This e-mail may contain privileged and confidential information and is intended only for the use of the specific individual(s) to whom it is addressed. If you are not an intended recipient of this e-mail, you are hereby notified that any unauthorized use, dissemination or copying of this e-mail or the information contained in it or attached to it is strictly prohibited. If you have received this e-mail in error, please delete it and immediately notify the person named above by reply e-mail. Thank you.

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Graphic Designer Opening @ MIFA

                 6_mifa

Job Announcement

MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.

To apply, email your resume to mifajobs@mifa.org

or mail to MIFA Human Resources, P. O. Box 3130, Memphis, TN  38173-0130.

 

Job Title

Graphic Designer

Full-time, $20.00 to $22.60/hour

Posting date: April 30, 2013

Closing date: May 10, 2013

Position Summary

The graphic designer designs a wide variety of visual presentations and serves as steward of MIFA’s graphic identity, creating and maintaining a strong, dynamic, and unified graphic communication. This service is completed in collaboration with staff on an assortment of projects from conception to production while ensuring a consistent visual brand.

 

Qualifications

1.      Bachelor’s degree required

2.      Two years of graphic design job related experience required

3.      Strong design skills using Adobe InDesign, Illustrator, and Photoshop required

4.      Knowledge of printing and emerging technologies in new media

5.      Knowledge of video and photographic technology and equipment

6.      Ability to clearly present ideas and concepts

7.      Ability to proofread  and edit copy

8.      Copy writing  experience preferred

9.      Microsoft Office, Word, and Excel proficiency required

10.  Ability to work with a diverse base of external constituents

11.  Ability to manage multiple projects, priorities, and deadlines

12.  Social media and website development familiarity

 

Major Responsibility and Related Activities

Create graphic concepts, designs, and layouts within established budgets and timeframes for an array of campaign materials, reports, direct mail, and website.

a.      Develop and produce effective direct mail solicitations, including the No-Go Gala and Holiday Cards, in conjunction with the Development Officer of Direct Mail and Individual Giving

b.      Provide design layouts for the targeted campaigns including Circle of Hope and MIFA Champions

c.       Develop and design graphics for all periodicals, annual reports, cards, and website graphics

d.      Design and produce fliers, invitations and programs, signage, displays, forms, certificates, manuals, business cards, and website graphics

e.       Design collateral material associated with special events including Feed the Soul,  Day of Reflection and Service, ML King Day among others

f.        Establish and meet deadlines for all design projects

g.      Maintain archive of all printed material

 

Manage vendor relationships

  1. Secure  competitive bids for all printing and selected photo and video projects
  2. Develop  RFP, clearly establishing deadlines for bid presentation, artwork   submission, receipt of proof, and delivery of job
  3. Maintain  vendor records

 

Manage and provide photographic and video activities.

a.      Recommend, plan, and handle photo and video opportunities, including production of new organizational multi-purpose presentation

b.      Maintain accurate photo and video archive/database to ensure images can be easily searched and retrieved

c.       Prepare photographic materials used in publications, exhibits, presentations, and website

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

 

Work environment: The noise level in the work environment is usually moderate to high. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

Our vision: Uniting the community through service.

Our mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs.

 

 

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Job Opening @ MIFA

 

6_mifa

Job announcement

 

MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.

 

Position:  Meals on Wheels Food Service Coordinator/Driver, Tipton & Lauderdale (Sub)

Part-time, Monday through Friday; hourly salary: $8.75

Posting date: January 24, 2013

Closing date: February 7, 2013

Position summary

Facilitate and coordinate the servicing and delivery of the meals at congregate sites including set-up and clean-up of the facility.

Qualifications

  1. Knowledge of or experience in food service
  2. Experience working with the elderly
  3. Ability to maintain accurate records
  4. Ability to work with minimum supervision
  5. Math aptitude
  6. Access to reliable transportation with liability insurance

 

Essential functions and responsibilities

  1. Coordinate all activities required to ensure efficient operation of the meal site following detailed instructions provided by the client assessment supervisor and dietitian
  2. Deliver meals as needed to client homes
  3. Maintain accurate weekly and monthly site records
  4. Notify the client assessment supervisor of any emergencies that arise
  5. Coordinate meal service and clean-up operations
  6. Adhere to sanitary and health regulations by ensuring food is properly stored, heated, and prepared
  7. Ensure that contributions are collected in a confidential manner
  8. Maintain a pleasant atmosphere at the site, ensuring that each participant is treated with respect and kindness
  9. Be familiar with MIFA policies and mission, and relate them to daily work

 

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN  38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.


MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9 Form; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of temporary or substitute.

Our vision: Uniting the community through service.
Our mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs.

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MIFA Job Opportunity – Handyman Coordinator

MIFA’s mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs.
Our vision: Uniting the community through service.
Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.
 
Position:  Handyman Coordinator
Monday – Friday (Part-Time)           
Hourly Salary Range:  $15.45 to $17.25                  
 
Posting date: September 26, 2012
Closing date: October 10, 2012
 
I.          POSITION SUMMARY:
The Handyman Coordinator is responsible for the coordination, implementation, and monitoring of a volunteer based minor home repair and weatherization program. 
 
II.         QUALIFICATIONS:
1.         associate degree required or four years project experience.
2.         two years’ experience coordinating services or administrative experience.
3.         volunteer project management experience, preferred.
4.         minor home repair experience, preferred.
5.         experience with computer programming in Microsoft Office, spreadsheet and database.
6.         ability to assess repair problems over the phone and on site.
7.         ability to make accurate estimates of time, labor and materials and ability to assemble necessary items needed for repairs.
8.         possess good ‘people skills’ and excellent verbal and written communication skills
9.         ability to complete duties on schedule with little or no supervision.
10.       ability to work flexible hours and adapt to frequent changes.
11.       ability to communicate with highly diverse groups; sensitivity to civic and cultural issues.
12.       access to personal transportation and proof of insurance.
13.       ability to perform physical work necessary to complete home repairs.
14.       ability to lift 50 pounds and work outdoors year round.
 
 
III.            ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 
1.)  Major Responsibility: Recruit, train, supervise, thank and develop Handyman       opportunities for volunteers.
      Related Activities:
·         recruit volunteers by working with Director of Special Events & Volunteers and Inter- Faith Relations Officer, to develop volunteer job duties and flyers, using web-based informational strategies, and attend community events to promote the program.
·         select work sites, develop chore lists, purchase necessary supplies, and coach volunteers as to the duties of the job. 
·         recruit project leaders to assist in pre-work for major projects.          
·         track and acknowledge volunteer efforts by gathering volunteer applications, entering all volunteer services into the Handyman database, and sending appropriate recognition.
·         perform inspections, as required, of client homes before, during, and after home repairs or other work.
 
2.    Major Responsibility:  Execute Handyman program goals by coordinating projects with internal and external partners.
Related Activities:
·         coordinate Handyman services for clients of MIFA Emergency Services, Meals on Wheels and other senior programs to provide ramps, weatherization, and minor home projects with MLGW, UCP and other community partners.
·         monitor annual goals and track budgetary compliance on a monthly basis with all vendors and clients.
·         ensure audit compliance including completion of, and appropriate signatures on, all applications, consent, and completion forms required by funding sources.
·         enter all information on client and assistance planned and/or rendered into the Handyman database (Access software) in a timely manner so that database can track progress towards program goals.
 
3.  Major Responsibility:  Identify, assist, and track clients in accordance with impact goals.
  Related Activities:
·         communicate with interested individuals regarding available Handyman services and client qualifications and make referrals to other community resources when appropriate.
·         return all phone messages within 1 business day.
·         update & disseminate Handyman literature, flyers, referral documents.
·         identify and track all program-related assistance needed by client, whether it is education, donated items, or construction-related.
·         train ES and senior program staff and volunteers to identify client needs which can be addressed through Handyman volunteer projects.
 
 
IV.       PHYSICAL DEMANDS, AND WORK ENVIRONMENT:
 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision.
 
Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate.  Must be able to lift one hundred pounds.  Must be able to work on a ten-foot ladder. In general the Handyman does heavy physical labor without assistance.
 
To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.
           
MIFA employment guidelines
MIFA is an equal opportunity employer.
MIFA is a non-smoking facility.
 
Employment documents: (1) Application and/or resume; (2) I-9 Form; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.
Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license, U.S. birth certificate, U.S. passport, other U.S. government document.
 
Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of temporary or substitute.

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Job Opening @ MIFA

Job Announcement

MIFA’s mission is to engage the community to sustain the independence of seniors, transform the lives of families in crisis, and equip teens for success. Our vision is to unite our diverse community to address the challenges of poverty. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices.

Position:  Emergency Shelter Placement Intake Worker

Full-time, $15.45/hour

Posting date:  July 25, 2012

Closing date:  August 8, 2012

Position summary

Interview individuals and families who are homeless or at risk of homelessness, review their housing history, and identify possible barriers to obtaining and retaining housing. Must be patient and caring in dealings with others and possess communication skills, a strong desire to help others, good organization skills, and the ability to manage time effectively. Provides support for the emergency shelter intake coordinator as needed.

Qualifications

  • Bachelor’s degree in social sciences from an accredited college or university or a combination of training and experience which provides the knowledge, skills, and abilities required to perform this job.
  • Knowledge of principles and practices of social service case management.
  • Knowledge of social service resources and agencies in the community.
  • Ability to develop program plans and goals based on client needs.
  • Ability to work with the public.
  • Ability to interview clients and to obtain pertinent information.
  • Ability to prepare and maintain accurate and complete case notes and client records.
  • Ability to build and maintain effective and professional working relationships with clients and community agencies, including shelters for the homeless.
  • Ability to be flexible and work with a team.
  • Ability to work flexible and non-traditional work hours.
  • Excellent computer skills including Microsoft Office.
  • Desire and ability to work with persons in crisis.
  • Basic knowledge of public assistance benefits programs and landlord-tenant laws.
  • Experience with household budgeting.
  • Ability to see both sides in a dispute and to help parties arrive at compromises.
  • Ability to remain calm and focused in situations where clients or involved parties may be angry or anxious.
  • Ability to interact respectfully with people of diverse ages, races, and household compositions.

Essential functions and responsibilities

  • Build and maintain effective working relationships with area homeless shelters, including maintaining a record of available beds, permanent housing units, and admission criteria of individual shelters
  • Build and maintain effective working relationships with organizations including Greater Memphis Alliance for the Homeless, Department of Human Services, Memphis and Shelby County police agencies, and other community resources
  • Construct and maintain databases to generate statistical reports on homelessness in Memphis and permanent housing units
  • Assess families to determine best course of action to help them avoid homelessness and access permanent housing. Develop a plan of action, educate each client, and refer to appropriate housing. Input demographic client data into database to help link families with resources.
  • Attend meetings as necessary
  • Plan, coordinate, supervise, and evaluate the work of shelter intake staff, instruct on proper procedures for performing work, and recommend hiring and firing of shelter staff to program manager
  • Coordinate, supervise, and monitor all case management in compliance with policies and procedures; approve volunteers and supervise their training; conduct client intake
  • Inform clients of additional community resources
  • Maintain required data on all clients and cases
  • Interview applicants to determine eligibility for shelter placement and transitional housing throughout Memphis and Shelby County.

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN 38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.

 

 

 

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9 Form; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

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MIFA has an opening for Transit Manager

Full-time, salary range $36,400 to $40,500  

Apply now 

http://www.mifa.org/jobopportunities

Position summary

The Transit manager will provide efficient leadership, control, and orchestration of Transit operations with emphasis on logistics, vehicle maintenance management, fleet safety, and employee training and development. Oversees an annual budget of $800,000 and is responsible for cost allocation and cost control implementation.

Qualifications

  1. Bachelor’s degree required.
  2. Two to five years’ experience in transportation management.
  3. Two years’ experience managing staff and coordinating customer-oriented services.
  4. Experience working with diverse groups including clients, volunteers, and community members.
  5. Knowledge of basic accounting principles relating to budget and fiscal responsibilities.
  6. Ability to use email, databases, and other programs to communicate information.
  7. Ability to work proficiently with communication systems, telephones, faxes, etc.; Microsoft Office, Word, Excel, and database systems.
  8. Access to adequately insured automobile and a valid CDL driver’s license.

Essential functions and responsibilities 

Trip analysis and reporting

  1. Collect trip data from drivers’ schedules and participant registration forms daily; submit client and trip data weekly to data entry staff for SAMS database. 
  2. Reconcile monthly SAMS report information and provide data to ACMS report by the tenth working day of each month.
  3. Enter monthly trips, clients, and mileage data into various Excel documents (units of service, ACMS report, and mileage breakdown).
  4. Obtain monthly mileage from all MIFA vehicles for van usage report, TDOT 5310 report, Transit cost allocation, MOR report and Transit dashboard.
  5. Maintain accurate files of all aforementioned reports for future reference.

Driver supervision

  1. Complete and monitor payroll for Transit drivers.
  2. Develop and modify ongoing training program for all drivers.
  3. Ensure all drivers maintain licenses in good standing and train drivers who are below average with defensive driving training, etc.
  4. Oversee the safety and success of all drivers and vehicles by monitoring monthly accident rates and MVR ratings.
  5. Ensure that all driver qualifications are current and updated as required (random drug tests, physicals, first aid/CPR, accident prevention, passenger assistance, etc.).
  6. Chair accident review committee, which monitors vehicle accidents and insurance issues involving Transit vehicles and includes presence at accident sites.

Budget management and cost analysis

  1. Review Transit’s financial statement of operations monthly for line item discrepancies; implement necessary managerial actions for budgetary under-spending such as fuel limits, vehicle routing, etc.
  2. Report and monitor monthly fuel and maintenance costs by detecting any statement of operations inconsistencies.
  3. Submit billing invoices including vehicle maintenance bills daily and enter data into vehicular cost accumulation programs.

Vehicle management

  1. Coordinate repairs, maintenance, and inspections for all MIFA vehicles daily.
  2. Coordinate acquisition, sale, and use of all MIFA vehicles and maintain trend analysis upon vehicle acquisition or disposal.
  3. Ensure that license and registration for all MIFA vehicles are obtained and/or renewed before the expiration date.
  4. Maintain aging trend analysis on all MIFA vehicles.

Supervisory responsibilities

Hire, train, and supervise Transit drivers and coordinators.

Other duties

  1. Be familiar with MIFA policies and mission statement and relate them to daily work.
  2. Assist other MIFA programs with vehicle maintenance needs.
  3. Perform other duties as assigned.

Posting date

May 9, 2012 

Closing date

May 23, 2012 

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Dietitian and Data Processing Specialist Job Openings at MIFA

MIFA Job announcement

Position: Registered Dietitian

Part-time, 20 hours/week

Posting date: November 3, 2011

Closing date: November 17, 2011

Position summary

The MIFA Meals on Wheels registered dietician (RD) will be responsible for nutritional planning and monitoring of all nutrition services, including education. The RD will serve as nutritional liaison between the nutrition service contractor and Meals on Wheels in the production of nearly 2,000 meals daily.

Qualifications

1.      Registered/licensed dietitian in the state of Tennessee

2.      Six months’ experience in the field of nutrition/food science preferred

3.      People skills and good verbal and written communication skills

4.      Ability to interact respectfully with people of diverse ages, races, and household compositions

5.      Clinical, administrative, and appropriate record-keeping skills

6.      Proficient with communications systems (computers, email, netbooks, telephone software, scanners, etc.), Microsoft Office, and various database systems

7.      Ability to drive and to conduct home nutritional counseling sessions for clients

8.      Ability to work independently and with limited supervision

9.      Ability to meet all applicable state, local, and federal background screening requirements

Essential functions and responsibilities

1.      Serve as the nutritional and technical liaison between the food service vendor and Meals on Wheels by overseeing and ensuring that meals are nutritious and appetizing and meet regulatory requirements

2.      Oversee food quality and handling

3.      Plan, coordinate, and present nutritional education material in order to conduct nutritional assessments

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN 38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.

________________________________________________________________________________________________

Position:  Data Processing Specialist I

Full-time; starting rate $13/ hour

Posting date: November 8, 2011

Closing date: November 14, 2011

Position summary

Responsible for collecting, organizing, and entering billing-related data for Title III OAA (Older Americans Act), Options, TennCare CHOICES, Family Caregiver, MIFA, and other government and grant programs. Troubleshoot and track required billing items and discrepancies for timely resolutions.

Qualifications

High school diploma required

Two years’ data entry or clerical office-related experience required

Two years’ experience entering and troubleshooting high volumes of billing or inventory data preferred

Experience utilizing various billing and inventory software preferred

Working knowledge of Microsoft Office required

Ten-key experience preferred

Ability to prioritize tasks and maintain an organized work environment

Ability to work with minimal supervision

Essential functions and responsibilities

Enter, verify, and secure appropriate Meals on Wheels documentation to accurately process billing

Coordinate, troubleshoot, and track the retrieval of billing source documents (route sheets indicating meals served, etc.) to appropriately enter and reconcile the billing process

Collect daily activity documents from Meals on Wheels department and maintain electronic and hard copy files

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN 38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.

 

Our vision: MIFA works to unite our diverse community to address the challenges of poverty.

Our mission: MIFA engages the community to sustain the independence of seniors, transform the lives of families in crisis, and equip teens for success.

Our values:Welcome and respect all people. Act with integrity. Value individual initiative and ability. Serve individuals and the community as an act of faith. Balance humanitarian goals with sound business practices.

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9 Form; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license, U.S. birth certificate, U.S. passport, other U.S. government document.
Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

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Job Openings @ MIFA

MIFA Job announcements

 

        Position:  Emergency Services Food Pantry Social Worker

Part-time, M – F; starting range $13/hour

 Posting Date: October 26, 2011

Closing Date: November 9, 2011

 Position summary

Responsible for the intake and distribution of food voucher requests.

 Qualifications

  1. Associate’s degree
    One to two years’ social services experience plus two to four years’ clerical, customer service, or administrative experience
  2. Leadership and professional skills
    Experience coordinating and executing multiple tasks and projects
    Experience coordinating operational systems in a fast-paced environment with frequent    interruptions
    People skills as well as verbal and written communication skills
    Ability to complete duties on schedule with little or no supervision
    Proficiency with communication systems including computers, email, netbooks, telephone software, scanners, Microsoft Office, and various database systems
  3. Ability to handle client information confidentially and discreetly
  4. Familiarity with Shelby County street system

 Essential functions and responsibilities

  1. Screen clients and coordinate food pantry sites to ensure availability and quality
    1. Screen clients for qualifying documentation professionally and respectfully
    2. Contact area food pantries to verify food quantity, hours of operation, and the number of clients they can serve
    3. Authorize food vouchers via fax and mail
    4. Answer and respond to phone calls in a timely manner to ensure prompt service delivery to clients and vendors, while maintaining the food pantry workstation
      1. Screen phone calls and gather information for food voucher issuance
      2. Maintain a functional food pantry workstation
      3. Maintain food pantry database to monitor clients
        1. Enter client data from various networking agencies to support approval of food voucher requests
        2. Enter daily audits of food pantry availability and number of clients served
        3. Consult with food pantry coordinator to enhance the quality of service
        4. Troubleshoot, make corrections, and monitor accuracy of database entries
        5. Maintain on-site food pantry for walk-in clients

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN  38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.

         Position:  System Support Specialist

Full-time, M-F; annual starting range $35,360-$40,000

 Posting Date: October 26, 2011

Closing Date: November 9, 2011

 Position summary

The systems support specialist is responsible for providing the first contact for users requiring support or technical computer systems assistance, proper documentation and correction of problems, and operations procedures to support the computing environment.

 Qualifications

  1. A minimum associate’s degree in management information systems or related field is preferred accompanied by two years’ relevant experience in an MIS environment. Other combinations of education and experience may be considered.
  2. Knowledge of program business functions, strategies, and goals
  3. Knowledge of the standards, methods, and techniques of the data/information management field to provide technical expertise and advice
  4. Working knowledge of personal computer operating systems, networking systems, and applications software
  5. Knowledge of the concepts, methods, and techniques of business and systems analysis to develop appropriate models of operational requirements
  6. Basic knowledge of the fundamentals of project management
  7. Analytical/problem solving, leadership, organizational, communication, and interpersonal skills
  8. Working knowledge of Microsoft Networking System administration and administration of Microsoft Exchange Server in a multi-server, multi-node environment

Essential functions and responsibilities

Project management—To be responsible for implementation, control and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

Network system administration—Perform regular system administration including adding/removing users, securing rights to shared network services, data and resources, installation of network–based software and systems components. Serve as telephone/voicemail systems administrator.

Systems support—Provide first-line end-user support to internal MIFA customers related to information management systems and technology, including database support, internet services, and the local area network. Provide technical guidance, advice, and training to system users. Installs new versions of personal computer software. Responsible with the rest of the IT staff for maintenance and operation of the help desk tracking system.

IT operations—Manage regularly scheduled backup resources including daily backups and fiscal period backups of program information systems. Conduct weekly restore tests to determine accuracy of backups.

 To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN  38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.

 

        Position:  Clerical Support   

Part-Time, 20 hours/week, M-F; starting rate $9/hour

 Posting date: October 26, 2011

Closing date: November 9, 2011

 Position summary

This position assists both the Senior Companion program manager and the director of special events with correspondence, with emphasis on SCP program and volunteer events

 Qualifications

  1. High school diploma
  2. Two years’ experience in data processing and secretarial work
  3. Experience in coordinating and executing multiple projects in a fast-paced environment with frequent interruptions
  4. Ability to quickly engage and cultivate relationships with a diverse base of individuals and groups
  5. Ability to use email and other correspondence tools to communicate with clients and partners
  6. Ability to support recognition events and presentations
  7. Proficiency with communication systems such as telephone, fax, Microsoft Office programs, and database systems
  8. Ability to type 45 words per minute and operate a 10-key calculator
  9. Ability to organize material and communicate effectively

Essential functions and responsibilities

  1. Provide support for Senior Companion program staff
  2. Support pre-screening and interviewing processes for the Senior Companion program
  3. Coordinate ordering, auditing, inventorying, tracking, distributing, and reporting for volunteer meals
  4. Enter volunteer applications in The Raiser’s Edge for the Senior Companion program
  5. Support the program’s paycheck process by alphabetizing and inventorying checks, preparing and photocopying timesheets, and preparing a monthly communication
  6. Maintain active and inactive files of all program participants
  7. Answer telephone calls in a pleasant manner

 

To apply, send resume by mail to MIFA HR, 910 Vance Ave., Memphis, TN  38126; fax to (901) 529-4530; or email to hrcoordinator@mifa.org.


_______________________________

Our vision: MIFA works to unite our diverse community to address the challenges of poverty.

Our mission: MIFA engages the community to sustain the independence of seniors, transform the lives of families in crisis, and equip teens for success.

Our values: Welcome and respect all people. Act with integrity. Value individual initiative and ability. Serve individuals and the community as an act of faith. Balance humanitarian goals with sound business practices.

 MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

 Employment documents: (1) Application and/or resume; (2) I-9 Form; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

 Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

 

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